Corinne Rachel Poole
Amarillo,TX
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
10
10
years of professional experience
Work History
Receptionist
Family Support Services
11.2024 - Current
- Answered phone to connect clients with appropriate services. Checked in clients for appointments, ensuring smooth front desk operations. Processed client payments using cash and card, maintaining accurate transaction records. (cash and card) for the appointments.
- Managed front desk operations and greeted clients warmly and professionally.
- Scheduled appointments and coordinated services for families seeking support.
- Answered phone calls and addressed inquiries regarding available resources.
Administrative Secretary
Richard Milburn Academy
11.2022 - 10.2024
- Answered phones to assist parents with enrollment inquiries. Greeted students, parents, staff, and visitors warmly and professionally. Maintained respectful communication with staff, parents, students, and other stakeholders, ensuring all requests were acknowledged.
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and arranged appointments for administrative staff.
- Assisted in preparing documents and materials for meetings and events.
TAC Assistant
Amarillo ISD
08.2021 - 05.2022
- Facilitated vocational and independent living skills development for special education students through classroom instruction and hands-on vocational site experiences.
- Coordinated communication between parents, teachers, and administration effectively.
- Support teachers by preparing classroom materials and resources.
- Assisted in organizing school events and activities for students and families.
Substitute Teacher
Canyon ISD
02.2020 - 05.2021
- Delivered substitute teaching services across all grade levels, ensuring continuity of education in the school district. Executed lesson plans as directed, maintaining educational standards and classroom order. Comply with applicable School Board policies. Also serve as substitute educational assistant, providing support to the classroom teacher. Supported teachers in TLC classrooms by offering tailored student assistance, enhancing individual learning experiences.
- Delivered engaging lessons to diverse student groups across multiple subjects.
- Implemented classroom management strategies to maintain a productive learning environment.
- Collaborated with teachers to support lesson plans and curriculum objectives.
Substitute Teacher
Amarillo ISD
09.2020 - 05.2021
- Taught various subjects across multiple grade levels, ensuring lesson plans were effectively implemented. across all grade levels in the school district. Executed provided lesson plans, maintaining instructional continuity. Comply with applicable School Board policies. Supported classroom teacher as substitute educational assistant, facilitating a positive learning environment. Works in the special education classrooms.
- Delivered engaging lessons to diverse student groups in various subjects.
- Managed classroom behavior using established procedures and positive reinforcement techniques.
- Collaborated with teachers to implement lesson plans and adapt materials as needed.
Student Worker
Eastern New Mexico University Post Office
08.2016 - 12.2019
- Accepted and sorted incoming deliveries from different carriers, delivered packages and mail on walking and vehicle routes, and provided consumer assistance with essential mailing items and needs. Increasing responsibilities: Assisted in training new student workers and non-student employees to enhance team efficiency and service quality. Beginning August 2018 completed end of day financial report. Took on additional duties to maintain workflow and service levels during non-student staff vacancy.
- Sorted and distributed incoming mail to appropriate campus departments.
- Assisted customers with package pickup and postal inquiries efficiently.
- Operated mailing equipment for processing bulk shipments accurately.
Education
Master of Art - Counseling
West Texas A&M University
Canyon, TX08-2024
Bachelor of Science - Psychology Major/Communication Studies Minor
Eastern New Mexico University
Portales, NM12-2019
High School Diploma -
Belen High School
Belen, NM05-2016
Skills
- Active Listening & Empathy
- Professional Communication
- Customer Service
- Organization & Time Management
- Multitasking & Prioritization
- Microsoft Office & Google Workspace
Personal Information
Pronouns: She/They
INTERESTS/ACTIVITIES
Eastern New Mexico University Psychology Club
Professional organization, volunteer work for the university and the surrounding community. Served as treasurer 2017-2018 and as vice-president 2018-2019.
Belen High School Drama August 2012 - May 2016
Served as sound technician for four plays. Acted in two plays. Served as sophomore representative 2013-2014 and as secretary 2014-2015 for the Drama Club. Earned a letter, double bar, pin, and chords.
Timeline
Receptionist
Family Support Services
11.2024 - Current
Administrative Secretary
Richard Milburn Academy
11.2022 - 10.2024
TAC Assistant
Amarillo ISD
08.2021 - 05.2022
Substitute Teacher
Amarillo ISD
09.2020 - 05.2021
Substitute Teacher
Canyon ISD
02.2020 - 05.2021
Student Worker
Eastern New Mexico University Post Office
08.2016 - 12.2019
Master of Art - Counseling
West Texas A&M University
Bachelor of Science - Psychology Major/Communication Studies Minor
Eastern New Mexico University
High School Diploma -
Belen High School