Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Corissa Justice

Deltona,FL

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in a highly competitive environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Deli/Bakery Associate

Walmart
Deltona, FL
05.2024 - Current
  • Ensured compliance with health regulations related to food handling and storage.
  • Maintained cleanliness of work areas throughout shift.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Received deliveries from vendors and ensured accuracy of order against invoice.

General Manager

RaceTrac
Orlando, FL
02.2019 - Current
  • Created a positive work environment by developing team-building activities that drive a culture that encourages collaboration among the team.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Analyzed existing processes for continued effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success and opportunities.
  • Administered employee accountability and development through verbal and written warnings.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Recruited, trained, and empowered employees in food preparation, money handling, and cleaning roles to facilitate successful operations.

Waitress

Steak N Shake
Orange City, FL
02.2018 - 01.2019
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Developed positive relationships with regular customers through friendly conversation.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Customer Service Lead

Winn Dixie
Deltona, FL
06.2016 - 02.2018
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Recognized by management for providing exceptional customer service.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

High School Diploma -

University High School
Orange City, FL
06-2018

Skills

  • Schedule/Time Management
  • Staff Supervision/Development
  • Customer Relationship Management
  • Analytical Problem Resolution
  • Collaborative Team Member
  • Verbal and written communication
  • Leadership and team building
  • Adaptable
  • Food Safety Practices

Certification

  • ServSafe Certified

Accomplishments

With RaceTrac I began the company as a Part-Time associate, and worked my way up into several management positions up to the General Manager role. At 21 years old I took the General Manager position, in which I run one of the top 10 highest margining and food sale stores in East Florida (A market containing over 100 location). Specifically when taking over my current location, I drove and maintained over a 65% increase in food sales. While managing this high volume location, I was able to still maintain and exceed in food safety, in which I received several 100% pass completions when walked by ECO Sure. I have been recognized many times over by recruiters and HR representatives for excelling in team training, driving culture, and a growing environment.

References

References available upon request.

Timeline

Deli/Bakery Associate

Walmart
05.2024 - Current

General Manager

RaceTrac
02.2019 - Current

Waitress

Steak N Shake
02.2018 - 01.2019

Customer Service Lead

Winn Dixie
06.2016 - 02.2018

High School Diploma -

University High School

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Corissa Justice