Coriya Edwards
Houston,TX
Summary
Proven track record in enhancing customer experiences and streamlining service operations, notably at Pockets Tallahassee. Expert in multitasking and maintaining high cleanliness standards, I excel in problem-solving and relationship building, significantly improving customer loyalty. Skilled in cash handling and exceptional customer service, my adaptability ensures superior service delivery in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Pockets Tallahassee
Tallahassee, FL
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist Intern
Miami Dade County Department of Juvenile Services
Miami, FL
05.2019 - 08.2020
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
Customer Service Representative
New Vision for Christ Ministries
Miami, FL
03.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science - Political Science
Florida Agricultural And Mechanical University
Tallahassee, FL12.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Sales expertise
- Sales Techniques
- Adaptable and Flexible
- Multitasking
Timeline
Server
Pockets Tallahassee
04.2024 - 08.2024
Receptionist Intern
Miami Dade County Department of Juvenile Services
05.2019 - 08.2020
Customer Service Representative
New Vision for Christ Ministries
03.2018 - 05.2019
Bachelor Of Science - Political Science
Florida Agricultural And Mechanical University