Corlanda Brown
Mount Holly,NC
Summary
Dedicated Customer Service and Collections Representative with over 20 years of direct experience focused on obtaining a position with a growing organization that will utilize my background in business and leadership to promote employee development and excellent client relationships.
Overview
18
18
years of professional experience
Work History
Customer Care Specialist
CHEP
Orlando, FL
09.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Provided product information and support, ensuring accurate order processing and fulfillment.
- Facilitated communication between departments to resolve service issues promptly.
- Trained new team members on best practices for customer engagement and support systems.
Senior Account Manager
Community Credit
11.2015 - 06.2024
- Underwrite auto loans for Sign and Drive Sales.
- Correspond with debtors to negotiate, monitor, and collect on payment plans.
- Responsible for prioritizing and entering overdue accounts into collection process in a timely manner.
- Enter, negotiate and manage any insurance claims on damaged vehicles.
- Overseeing approximately 200 receivable balance from several different companies.
Site Manager
Time Warner Arena
09.2010 - 11.2015
- Coordinate travel crews for various events.
- Manage and train individual groups of employees to complete designated tasks.
- Assist with keeping revenue records.
- Interview and hire qualified candidates.
Finance Specialist
Citi Financial
08.2008 - 07.2010
- Collect on various credit card and auto loan payments 0-60 days delinquent.
- Process invoices to ensure prompt payments.
- Conduct team enhancement activities to ensure company standards are met and maintained.
Education
Associate of Arts - Criminal Justice
Belmont Abbey College
Belmont, NC01-2012
Skills
- Creative Problem Solving – Ability to Multitask and Manage Multiple Projects – Proficiency in Telecommunications – Adaptive to New Software – Basic Proficiency in: MS Office, AMS, Internet tools
- Payment processing
- Quality assurance
- Customer service excellence
- Problem resolution
Timeline
Customer Care Specialist
CHEP
09.2024 - Current
Senior Account Manager
Community Credit
11.2015 - 06.2024
Site Manager
Time Warner Arena
09.2010 - 11.2015
Finance Specialist
Citi Financial
08.2008 - 07.2010
Associate of Arts - Criminal Justice
Belmont Abbey College