Corliss Smith
Jacksonville
Summary
Senior Project Manager with expertise in leading high-stakes projects across North/South America and the UK. Achieved a 35% increase in project completion timelines while managing 250 installations weekly, ensuring quality and client satisfaction through effective communication and issue resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Kepler Analytics
11.2024 - 03.2026
- Oversaw major projects for the North/South American and the United Kingdom regions.
- Manage a high-level project of 250 installations per week (including running cat 6 cabling, installations, calibrations, and go live dates for the client’s live dashboards)
- Oversaw client migration to cloud environment, coordinating with data team to track and monitor progress and milestones.
- Collaborated with global teams to ensure accurate onboarding information, metrics, scope of work, and alignment with client expectations.
- Conducted kick-off calls and weekly meetings with clients and provided project updates and next steps.
- Resolved issues across departments to minimize client disruptions and maintain project momentum.
- Contributed to CountWise operations, enhancing team effectiveness.
Logistics & Scheduling Manager/ Project Manager
Kepler Analytics
09.2023 - 11.2024
- In addition to project management, I managed the logistics and scheduling department.
- Managed staffing of five employees.
- Increased project completion deadlines by 35% by managing inventory workflow.
- Managed the incoming and outgoing of inventory products in-house and for clients.
- Created new policies and procedures, along with training materials, and implemented new software for more efficient dispatching of equipment and technicians.
- Requested better software tools to move from paper documentation to electronic documentation and tracking of shipments and installations.
- Corresponded with clients for seamless deliveries and tech arrivals.
- Conducted weekly meetings to ensure task completion, discussed and resolved issues.
- Formerly CountWise
Project Manager
CountWise, LLC
10.2015 - 09.2023
- Oversaw current installation rollouts of 200+ stores for new and existing clients.
- Coordinated camera placement, equipment logistics, and installation dates prior to grand opening.
- Maintained accurate data trackers on excel spreadsheets to ensure project visibility.
- Sourced and managed field techs for time management to stay within budget.
- Assisted tech support in resolving field tech issues to minimize downtime.
- Coordinated conference calls with clients to update on project progress and address concerns.
- Created SLA agreements and projections for new clients and vendors.
- Reviewed vendor billing discrepancies to ensure accuracy.
Education
Diploma -
Everett High School
Lansing, MichiganCriminal Justice
Lansing Community College
Lansing, MichiganReal Estate
Gold Coast School of Real Estate
Boca Raton, FLProject Management
FAU
Boca Raton, FLSkills
- Program management
- Multi-project management
- Agile methodology
- Vendor management
- Stakeholder relations
- Client communication
- Team collaboration
- Cross-functional team management
- Workflow optimization
- Issue resolution
- Time management
- Microsoft Office 365
- Excel
- Google Sheets
- SharePoint
- OneDrive
- Asana
- Mission Control (Salesforce)
- Zendesk
- QuickBooks
Certification
- Licensed Real Estate Agent, BR 3066091
- Project Management 35 hr. Prep Exam Certification
- Florida Notary
- Lithium Battery Shipping Certification
Timeline
Senior Project Manager
Kepler Analytics
11.2024 - 03.2026
Logistics & Scheduling Manager/ Project Manager
Kepler Analytics
09.2023 - 11.2024
Project Manager
CountWise, LLC
10.2015 - 09.2023
Diploma -
Everett High School
Criminal Justice
Lansing Community College
Real Estate
Gold Coast School of Real Estate
Project Management
FAU