Cornecia Mead
Southhaven,MS
Summary
Experienced customer service professional with a proven track record in team management and enhancing customer experiences. Demonstrated ability to foster a collaborative team environment and deliver consistent, reliable results. Strong leadership and communication skills allow for seamless adaptation to changing demands and success in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
FHCann
11.2023 - Current
- Enhanced customer satisfaction by effectively resolving issues and addressing inquiries.
- Ensured timely delivery and customer notifications.
- Facilitated improved communication channels across functional teams.
- Developed knowledge base articles to educate team members on common customer issues and resolutions.
Scheduling Coordinator
Elos Medtech
08.2020 - 11.2023
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Analyzed financial activities of department to share budgetary input with managers.
- Delegated work to staff, setting priorities and goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Customer Service Specialist
Elos Medtech
02.2013 - 08.2020
- Answered incoming customer inquiries regarding product and service information.
- Performed data entry of customer orders into the company's order management system.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Responded to customer emails with accurate product and service information.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Education
Bachelor of Science - Business Administration
Bethel University
Mckenzie, TN05.2018
Skills
- Problem-Solving
- Data Entry
- Process Improvement
- Schedule Management
- Documentation and Reporting
- Phone Inquiries
- Time Management Skills
- Office Administration
- Telephone Etiquette
- Strategic Planning
Education and Training
other
Languages
English
Full Professional
Timeline
Customer Service Specialist
FHCann
11.2023 - Current
Scheduling Coordinator
Elos Medtech
08.2020 - 11.2023
Customer Service Specialist
Elos Medtech
02.2013 - 08.2020
Bachelor of Science - Business Administration
Bethel University
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