Cornelius Harris
Hampton,VA
Summary
I am a service quality specialist with over a decade of experience in high volume service departments, specializing in client satisfaction, profitability, and team leadership. Expert in time management, diagnosing complex vehicle issues, implementing strategic solutions, ensuring compliance with quality standards and safety protocols. Demonstrates strong skills in communication, problem-solving, and inventory management, driving operational efficiency and fostering a collaborative team environment. My goal is to provide world class service to our clientele, and to provide a place where we can educate our client on there vehicle and also trust us to make quality repairs. I am driven to be the best version of myself and truly embody Toyota's Japanese word "kaizen" witch means continuous improvement. I contribute this to the reason why I have all my certifications and why I was selected Toyota's Quality Champion, because I always want to grow and improve. This will also stand for the department I work in or manage, we will understand what we do well and not so well in order to be the best that we can be so we can get awarded through the manufacture for client satisfaction and and set records for profitability for our department.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service and Parts Manager
Banister Mitsubishi
02.2026 - Current
- Led service department operations to enhance customer satisfaction and streamline workflow.
- Managed inventory control for parts, ensuring timely availability and reducing backorders.
- Developed training programs for staff, improving service quality and team performance.
- Established processes to monitor service quality, resulting in increased efficiency in repair times.
- Implemented a digital tracking system for parts orders, improving accuracy and order fulfillment rates.
- Supervised team performance metrics, providing feedback and coaching to boost productivity levels.
- Oversaw budget management for service operations, identifying cost-saving opportunities across departments.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Improved sales results through close collaboration with the sales department on product promotions.
- Streamlined inventory management processes for improved organization and reduced waste.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Provided supply chain guidance to team of 6 employees.
Team Lead | Shop Foreman | Service Writer
First Team Toyota
01.2021 - Current
- Serve as a service quality specialist, ensuring adherence to the “Fix It Right the First Time” protocol.
- Awarded through Toyota as a Quality Champion
- Diagnose and repair complex vehicle issues that may challenge other technicians.
- Mentor and guide team members, keeping work up-to-date and assisting wherever needed to maintain efficiency and client satisfaction.
- Collaborate with service writers to explain vehicle concerns and maintenance recommendations to clients.
- Perform high-quality repairs efficiently in accordance with dealership and Toyota factory standards.
- Document all work performed on repair orders, including test procedures and results.
- Ensure compliance with Health, Safety, and Environmental (HSE) policies, procedures, and legislation; report issues proactively.
- Apply knowledge of basic warranty and policy terms to support repairs and claims.
- Continuously evaluate work processes to identify improvements, streamline operations, and enhance efficiency.
- Maintain a clean, safe, and organized workspace, optimizing space utilization and tool/vehicle condition.
- On days off will come in to write service
- Serve as the primary liaison between customers and technicians, documenting vehicle concerns, writing accurate repair orders (ROs), and ensuring clear communication throughout the service process.
- Greet customers, assess service needs, schedule appointments, and coordinate workflow to maximize shop efficiency and customer satisfaction.
- Provide proactive updates on diagnostics, repair status, and completion timelines while maintaining transparency and trust.
- Address and resolve customer concerns professionally, maintaining strong relationships and contributing to positive service department performance.
- Educate customers on preventive maintenance, recommended services, and warranty coverage to support informed decision-making and long-term retention.
- Educate customers on preventive maintenance, recommended services, and warranty coverage to support informed decision-making and long-term retention.
- Directed daily operations of team of 25 technicians and shop professionals.
Class A CDL Driver
TMC Transportation
05.2020 - 01.2021
- Operated commercial vehicles in compliance with DOT regulations, ensuring timely and safe deliveries.
- Conducted pre-trip and post-trip inspections; loaded, secured, and unloaded cargo safely.
- Planned efficient routes to optimize fuel use, minimize costs, and ensure on-time delivery.
- Maintained constant communication with fleet managers, shippers, and receivers.
- Managed delivery documentation, including bills of lading, ensuring accuracy and accountability.
- Delivered freight daily across [Location], putting in as many as [Number] miles per route with [Number] stops.
Automotive Service Writer
Pohanka Honda of Fredericksburg
05.2019 - 01.2020
- Serve as the primary liaison between customers and technicians, documenting vehicle concerns, writing accurate repair orders (ROs), and ensuring clear communication throughout the service process.
- Greet customers, assess service needs, schedule appointments, and coordinate workflow to maximize shop efficiency and customer satisfaction.
- Provide proactive updates on diagnostics, repair status, and completion timelines while maintaining transparency and trust.
- Collaborate with technicians and parts staff to verify parts availability, repair estimates, and adherence to manufacturer and dealership standards.
- Educate customers on preventive maintenance, recommended services, and warranty coverage to support informed decision-making and long-term retention.
- Submit and track warranty claims accurately and promptly to ensure proper reimbursement and compliance.
- Address and resolve customer concerns professionally, maintaining strong relationships and contributing to positive service department performance.
- Orchestrated efficient service schedules to meet need of 35+ customers per day in fast-paced work environment.
Automotive Technician
Charles Barker Lexus
08.2017 - 05.2019
- Perform accurate, high-quality repairs in compliance with dealership and factory standards, documenting all work and test results.
- Ensure adherence to Health, Safety, and Environmental (HSE) policies, maintaining a safe, organized, and efficient workspace; report issues proactively.
- Apply warranty and policy knowledge to support repairs, claims, and service processes, while continuously improving work procedures for efficiency.
- Maintain service vehicles, tools, and equipment in optimal condition to support safe and effective operations.
- Execute line technician services with a focus on quality, safety, and operational excellence.
- Continuously evaluate and improve workflows to streamline operations and optimize space utilization.
- Perform additional duties as assigned, supporting overall service department performance and team objectives.
Automotive Technician
Priority Toyota Hampton
02.2014 - 05.2017
- Perform accurate, high-quality repairs in compliance with dealership and factory standards, documenting all work and test results.
- Ensure adherence to Health, Safety, and Environmental (HSE) policies, maintaining a safe, organized, and efficient workspace; report issues proactively.
- Apply warranty and policy knowledge to support repairs, claims, and service processes, while continuously improving work procedures for efficiency.
- Maintain service vehicles, tools, and equipment in optimal condition to support safe and effective operations.
- Execute line technician services with a focus on quality, safety, and operational excellence.
- Continuously evaluate and improve workflows to streamline operations and optimize space utilization.
- Perform additional duties as assigned, supporting overall service department performance and team objectives.
Automotive Technician
Class One Transport
01.2013 - 06.2014
- Perform accurate, high-quality repairs in compliance with dealership and factory standards, documenting all work and test results.
- Ensure adherence to Health, Safety, and Environmental (HSE) policies, maintaining a safe, organized, and efficient workspace; report issues proactively.
- Apply warranty and policy knowledge to support repairs, claims, and service processes, while continuously improving work procedures for efficiency.
- Maintain service vehicles, tools, and equipment in optimal condition to support safe and effective operations.
- Execute line technician services with a focus on quality, safety, and operational excellence.
- Continuously evaluate and improve workflows to streamline operations and optimize space utilization.
- Perform additional duties as assigned, supporting overall service department performance and team objectives.
Education
High School Diploma -
Grafton High School
Yorktown, VA01-2014
Toyota Certification -
T-Ten
Chesapeake, VA01-2018
Skills
- TIME MANAGEMENT
- CLIENT SATISFACTION
- TEAM MANAGEMENT
- PROBLEM SOLVING
- MULTI TASKING
- COMMUNICATION
- WARRENTY AND COMPLIANCE
- SERVICE SCHEDULING
- PARTS AND INVENTORY MANAGEMENT
- CLIENT SERVICE MANAGEMENT
- BUDGET AND COST CONTROL
- ADAPTABILITY
Certification
- C1-AUTOMOBILE SERVICE CONSULTANT
- A1-ENGINE REPAIR
- A2-AUTOMATIC TRANSMISSION/TRANSAXLE
- A3-MANUAL DRIVE TRAIN AND AXLES
- A4-STEERING AND SUSPENSION
- A5-BRAKES
- A6-ELECTRICAL/ ELECTRONIC SYSTEMS
- A7-HEATING AND AIR CONDITIONING
- A8-ENGINE PERFORMANCE
- L1- ADVANCED ENGINE PERFORMANCE SPECIALIST
- VIRGINIA STATE INSPECTOR
- CERTIFIED WITH EPA FOR A/C RECOVERY AND RECYCLE MACHINES
- SELECTED BY TOYOTA AS A QUALITY CHAMPION
Timeline
Service and Parts Manager
Banister Mitsubishi
02.2026 - Current
Team Lead | Shop Foreman | Service Writer
First Team Toyota
01.2021 - Current
Class A CDL Driver
TMC Transportation
05.2020 - 01.2021
Automotive Service Writer
Pohanka Honda of Fredericksburg
05.2019 - 01.2020
Automotive Technician
Charles Barker Lexus
08.2017 - 05.2019
Automotive Technician
Priority Toyota Hampton
02.2014 - 05.2017
Automotive Technician
Class One Transport
01.2013 - 06.2014
High School Diploma -
Grafton High School
Toyota Certification -
T-Ten