Summary
Work History
Education
Skills
Timeline
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Cornelius Lawler

Detroit ,Mi

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Work History

Customer Service Cashier

Macys
09 2022 - 12 2024
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Inventory Specialist

Washington Inventory Service
06 2018 - 09 2022
  • Performed data entry and completed proper paperwork.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
  • Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.

Store Manager

Fila Usa
06 1995 - 06 1999
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Completed point of sale opening and closing procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Associate In Art - Business Communication

Charles Stewart Mott Community College
06.2016

Skills

  • Relationship building and management
  • Store displays
  • Hourly shift management
  • Database Management
  • Staff Management
  • Opening and closing procedures
  • Team leadership and coaching
  • Product and service sales
  • Bank deposit procedures
  • Customer Response
  • POS systems
  • Training and mentoring
  • Accurate money handling
  • Team Building

Timeline

Customer Service Cashier

Macys
09 2022 - 12 2024

Inventory Specialist

Washington Inventory Service
06 2018 - 09 2022

Store Manager

Fila Usa
06 1995 - 06 1999

Associate In Art - Business Communication

Charles Stewart Mott Community College

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Cornelius Lawler