Cornelius Williams
Allen,USA
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Division Manager
SMS Holdings Corporation
Dallas-Fort Worth, TX
02.2024 - Current
- Daily janitorial operations, customer satisfaction, account retention and strong employee relations.
- Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/problem solving, orientation/training of supervisory and support personnel, safety compliance, customer relations, and special project work as requested.
- This individual will also ensure that all managed services are being provided in a proper and cost effective manner.
- Duties and Responsibilities include the following. Other duties may be assigned.
- Ensures that service delivery is consistent with the highest quality of standards within our organization.
- Maintains employee personal records for administrative compliance.
- Plans, organizes, coordinates, executes and supervises functions of janitorial & staffing operations on all shifts.
- Establishes/enforces work flow processes and standards.
- Ensures that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements.
- Meets and communicates with client(s) regularly to ensure satisfaction, identify opportunities, and provide status updates on daily operations and projects.
- Acts as liaison between the client, operations leads, and corporate support teams.
District Manager
Healthcare Services Group
Dallas-Fort Worth, TX
08.2022 - 01.2024
- Responsible for managing multiple accounts in an assigned territory according to policies and procedures and federal/state requirements.
- Able to perform the job assignments of the light housekeeper, heavy housekeeper, laundry worker, and personal clothing worker.
- Training & Development - Provides leadership, support, and guidance to ensure staff meets Environmental Services and laundry quality standards, inventory levels, safety guidelines, and customer service expectations.
- Weekly building tours with Account Manager to assess work quality using QCIs for documentation purposes.
- Reporting - Maintains accurate income and expenditures, supplies, personnel, and equipment records.
- Runs and reviews reports, approves payroll issues, reviews Employee Warning Notices, and assists/participates in the open enrollment process by providing information and collecting applications and waivers as necessary.
- Communication - Acts as liaison between building Account Manager, Administrators, and HCSG staff.
- Communicates all directives effectively to managers from administrators and HCSG operational leadership.
Regional Director of Environmental services
Next Level Hospitality Services
Dallas-Fort Worth, TX
11.2021 - 08.2022
- Responsible for managing multiple accounts in an assigned territory according to policies and procedures and federal/state requirements.
- Able to perform the job assignments of the light housekeeper, heavy housekeeper, laundry worker, and personal clothing worker.
- Training & Development - Provides leadership, support, and guidance to ensure staff meets Environmental Services and laundry quality standards, inventory levels, safety guidelines, and customer service expectations.
- Weekly building tours with Account Manager to assess work quality using QCIs for documentation purposes.
- Reporting - Maintains accurate income and expenditures, supplies, personnel, and equipment records.
- Runs and reviews reports, approves payroll issues, reviews Employee Warning Notices, and assists/participates in the open enrollment process by providing information and collecting applications and waivers as necessary.
- Communication - Acts as liaison between building Account Manager
Area Manager
Kimco Facility Services
Dallas-Fort Worth, TX
10.2018 - 11.2021
- Staff Management
- Manage 15+ Project Managers; provide ongoing guidance and direction;
- Hire and develop middle management staff; Identify performance goals and provide ongoing training, coaching and feedback.
- Proactively identify performance issues and provide immediate feedback; assess and determine best course of action.
- Address union relations issues; assist in resolving grievances; participate in labor negotiations, as necessary.
- Business Operations
- Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality;
- Implement cost reduction, profit enhancing strategies;
Regional Operations Manager
Masters Touch Janitorial
Cedar Rapids, IA
08.2016 - 10.2018
- Internal Relationships
- Develop janitorial staff to the next level by ensuring assigned staff fully understand projects, providing effective feedback to staff (positive and critical), identifying and promoting growth opportunities for all junior staff
- Implement firm policies around recruiting, staffing, training and account management that result in top-notch client service as well as a positive work environment that fosters a pattern of long-term staff retention
- Promote a positive environment for staff and identify and work with firm management to address any issues that are creating barriers to an optimal work environment for all staff
- Provide feedback, advice and back up as needed to other members of senior staff team to ensure all senior staff has support needed to effectively run accounts and promote positive work environment
Area Manager
Midwest Janitorial Service, Inc.
Cedar Falls, IA
05.2009 - 08.2016
- Staff Management
- Manage 25 Managers; provide ongoing guidance and direction;
- Hire and develop middle management staff; Identify performance goals and provide ongoing training, coaching and feedback.
- Proactively identify performance issues and provide immediate feedback; assess and determine best course of action.
- Address union relations issues; assist in resolving grievances; participate in labor negotiations, as necessary.
- Business Operations
- Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality;
- Implement cost reduction, profit enhancing strategies;
- Direct and execute new customer/contract start-up operations; identify start-up team, develop action plans, implement services in a timely and cost effective basis.
- Continually assess financial performance of accounts/contracts, identify problem areas, implement plan to address concerns;
- Financially manage and ensure account profit and productivity goals are met;
- Introduce new products and/or services, negotiate terms and insure contract supplies and equipment requirements
Education
High school diploma -
East High School
Waterloo, IAGED -
Skills
- Software sales
- Database Administration
- Employee relations
- Financial acumen
- Databases
- Cost control
- Performance management
- Database management
- Asset management
- Supervising experience
- Janitorial experience
- Custodial experience
- Team management
- Property management
- Time management
- Staffing management
- Product management
- Operations management
- Accounting
- Housekeeping Management
- Customer service
- Analysis skills
- Hospitality
- Google Suite
- Employment & labor law
- Sales
- Technology sales
- Succession planning
- Management
- Working with high schoolers
- Computer literacy
- OSHA
- LIHTC
- Relationship management
- Human Resource
- Mentoring
- Overseeing training
- Estimating
- Commercial cleaning
Certification
Driver's License
Timeline
Regional Division Manager
SMS Holdings Corporation
02.2024 - Current
District Manager
Healthcare Services Group
08.2022 - 01.2024
Regional Director of Environmental services
Next Level Hospitality Services
11.2021 - 08.2022
Area Manager
Kimco Facility Services
10.2018 - 11.2021
Regional Operations Manager
Masters Touch Janitorial
08.2016 - 10.2018
Area Manager
Midwest Janitorial Service, Inc.
05.2009 - 08.2016
High school diploma -
East High School