Ifeanyi Okoroha
Lanham,MD
Summary
Program Analyst with a proven track record at the Department of Employment Services, leveraging exceptional communication and strategic planning skills to enhance workforce development initiatives. Expert in data management and analysis, driving program effectiveness and ensuring 100% payroll accuracy for youth employment programs. Proficient in SQL and adept at problem resolution.
Overview
11
11
years of professional experience
Work History
PROGRAM ANALYST
Department of Employment Services
Washington, DC
05.2018 - Current
- Provide data management and analysis for studies, and maintain assigned projects for the Deputy Director of Workforce.
- Provide critical analyses and evaluations of the actual or potential effectiveness of current and/or projected program activities.
- Use data sources to identify programmatic needs within the Workforce Bureau.
- Provide technical assistance in the design, development, and implementation of improved program designs and operations.
- Participate in strategic planning with regard to program development.
- Assist with program assessments, ensuring programmatic goals are well documented.
- Perform data validation and quality control checks to ensure adherence to study protocols
Policy Analyst Assistant
Department of Employment Services
04.2016 - 12.2025
- Coordinate and arrange meetings, including scheduling and agenda development.
- Coordinate with other government agencies and private sector organizations to enhance relations, exchange information, coordinate, promote objectives, and obtain best policy practices.
- Analyze policies to ensure grammatical errors are nonexistent.
- Add comments to policy proposals if there is something that needs to be changed or added.
- Welcome guests and customers by greeting them in person or on the telephone, and by answering or directing inquiries.
- Accompany the Associate Director of Workforce Development on-site visits to various American Job Center locations, as well as other informational meetings.
- Washington, DC
Workforce Development Specialist
Department of Employment Services
Washington, DC
06.2016 - 11.2018
- I collected youth timesheets and entered the time into the database to allow youth to get paid on time, performed payroll resolution and issues, and audited every youth for all weeks to ensure that 100% payouts were delivered to the youth.
- Established relationships with over 100 worksite supervisors for payroll purposes, and managed projects assigned to the payroll team by program managers and liaisons.
- Conducted pre-site and site visits to employers participating in the Summer Youth Employment Program.
- Instrumental in assisting the Department of Employment Services in being removed from high-risk status.
- Facilitated referencing of documents by scanner and other computer software.
- Coordinated dozens of requests from people and organizations, and helped secure copies of personal and treasured documents.
- Supervised a group of individuals in the retention and destruction of files
System/Network Engineer
Edge Medical Center
06.2015 - 06.2016
- Company Overview: Lanham, MD
- Installed, maintained, and troubleshoot Microsoft networks and software, including Windows XP Professional Exchange 2003, and Windows 2003 operating systems; Active Directory; end-user software (especially MS Office); and PC hardware
- Worked with and used LAN and internet
- Coordinated the negotiation and motivation of outside vendors and off-shore resources
- Directed expansion and maintenance of network supporting employees overseas
- Identified and anticipated server performance, availability, capacity, or configuration problems
- Worked with employees to resolve technical problems
- Assured that all tasks were performed using the company standard operational procedures
- Managed Conrad IT Control Centre
- Tracking requests or services through to completion, inventory records of hardware and software
- Maintained the VPN Admin tool; enabled and deleted user accounts; provided users assistance in troubleshooting VPN issues
- Handled daily Backup, Restore, and Disaster Recovery procedures on workstations and servers
- Knowledge transfer to individuals involved in projects in clear manner based on the users' level which included making user-manuals when necessary
- Analysed workload, including traffic and utilization trends
- Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation
- Lanham, MD
Education
Bachelor of Science - Healthcare Management
Towson University
Skills
- Data analysis
- Customer Satisfaction
- Workforce Development
- Program evaluation
- Technical assistance
- Project management
- Policy analysis
- Relationship building
- Meeting coordination
- Event Planning
- Payroll
Affiliations
- Six Man of the Year
Languages
English
Professional
igbo
Professional
French
Professional
yoruba
Professional
Timeline
PROGRAM ANALYST
Department of Employment Services
05.2018 - Current
Workforce Development Specialist
Department of Employment Services
06.2016 - 11.2018
Policy Analyst Assistant
Department of Employment Services
04.2016 - 12.2025
System/Network Engineer
Edge Medical Center
06.2015 - 06.2016
Bachelor of Science - Healthcare Management
Towson University
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