Correena JOHNSON
Appleton
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
2008
2008
years of post-secondary education
Work History
Manager
Egg Rolls Inc
Appleton
10.2019 - Current
- Managed daily operations to ensure efficient workflow and service quality.
- Trained and supervised staff to enhance team performance and customer engagement.
- Coordinated inventory management processes to maintain stock levels and reduce waste.
- Oversaw compliance with health and safety regulations in food preparation areas.
- Facilitated team meetings to address challenges and improve operational efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
Cashier
Kwik Trip
Appleton
10.2015 - 03.2024
- Processed customer transactions efficiently at busy convenience store.
- Maintained accurate cash drawer and handled daily cash deposits.
- Assisted customers with product inquiries and provided excellent service.
- Ensured cleanliness of checkout area and store premises.
- Stocked shelves and organized merchandise for optimal display.
- Collaborated with team members to enhance workflow during peak hours.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Menasha High School
Menasha, WISkills
- Staff training
- Operational management
- Inventory coordination
- Compliance enforcement
- Cash handling
- Service quality assurance
- Attention to detail
- Inventory management
- Foodservice operations
- Safe food-handling standards
- Waste reduction
- Allergen awareness
- Food safety compliance
- Portioning
- Customer service
- Restaurant operations
- Multitasking
Timeline
Manager
Egg Rolls Inc
10.2019 - Current
Cashier
Kwik Trip
10.2015 - 03.2024
Menasha High School