Corri Bonamassa
Sayville
Summary
Accomplished Service Manager with a proven track record at Ray The Plumber, adept at resolving customer complaints and turning challenges into opportunities. Skilled in team leadership and customer service management, I excel in multitasking and successfully led teams to ensure customer satisfaction while achieving strong sales results.
Overview
14
14
years of professional experience
Work History
Service Manager
Zoom Drain & Cesspool
01.2020 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Manager
Ray The Plumber
05.2011 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service management
Timeline
Service Manager
Zoom Drain & Cesspool
01.2020 - 02.2025
Service Manager
Ray The Plumber
05.2011 - 02.2025
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