Corrianne Barger
Oberlin
Summary
Dynamic Assistant Manager at Dunkin' Donuts with proven expertise in customer service and team leadership. Enhanced product consistency through quality control measures, resulting in improved customer satisfaction. Skilled in money handling and conflict resolution, fostering a positive work environment while ensuring compliance with safety regulations.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
09.2023 - Current
- Coordinated daily operations to ensure efficient workflow and excellent customer service.
- Assisted in training new team members on procedures and operational standards.
- Monitored inventory levels and conducted ordering to maintain stock availability.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Resolved customer complaints promptly, maintaining positive relationships and brand loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Team Member
Drug Mart Distribution Wearhouse
11.2022 - 08.2023
- Operated material handling equipment to ensure efficient product movement within warehouse.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of supplies.
- Conducted regular safety inspections to maintain compliance with health and safety regulations.
- Maintained organized workstations, supporting a clean and efficient warehouse environment for all staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Line Lead
Leadpoint Business Services
09.2018 - 09.2022
- Oversaw daily operations to ensure workflow efficiency and team productivity.
- Trained and mentored new staff on safety protocols and operational procedures.
- Implemented process improvements that enhanced quality control measures.
- Coordinated tasks among team members, optimizing resource allocation and workload balance.
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
- Increased employee morale by fostering a positive work environment through effective communication and constructive feedback.
- Monitored inventory levels closely, coordinating with procurement teams to replenish stock as needed without causing delays in the production process.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Provided and promoted solutions to eliminate reoccurring problems.
- Liaised with engineering team to troubleshoot and resolve machinery issues quickly.
- Inspected products and machines to maintain quality and efficiency.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
Education
High School Diploma - General Education
Brookside
Sheffield Lake, OH06-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Staff management
- Conflict resolution
- Policy enforcement
- Orientation and training
- Multitasking and organization
- Adaptability and flexibility
- Workplace safety compliance
- Employee supervision
Timeline
Assistant Manager
Dunkin' Donuts
09.2023 - Current
Team Member
Drug Mart Distribution Wearhouse
11.2022 - 08.2023
Line Lead
Leadpoint Business Services
09.2018 - 09.2022
High School Diploma - General Education
Brookside