Corrie Gaglione
Newburyport,MA
Summary
Dynamic small business owner with a proven track record at Port City Cleaning Services, excelling in customer relations and financial management. Achieved significant revenue growth through strategic marketing and relationship building, while enhancing operational efficiency. Skilled in crisis management and project estimating, fostering lasting client connections to drive repeat business. Traveling to locations throughout Massachusetts and New Hampshire to customers premises.
Overview
14
14
years of professional experience
Work History
Owner
Port City Cleaning Services
Newburyport, MA
06.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Newburyport High School
Newburyport, MASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
- Project estimating
- Marketing
- Financial management
- Business launch
- Business administration
- Business marketing
- Product branding
- Bidding processes
- Crisis management
- Market trend awareness
- Marketing tactics
- Social media control
- Scheduling
- Quality assurance
Timeline
Owner
Port City Cleaning Services
06.2011 - Current
Newburyport High School