Corrina Ortiz
Spokane,WA
Summary
Results-oriented Sales and Operations Professional with over 7 years of experience in high-volume environments. Skilled in team leadership, client relations, and implementing marketing strategies to enhance engagement and drive growth. Background in salon operations, including front-desk management and social media marketing. Business graduate equipped with strong organizational and communication skills, seeking a leadership role in the professional beauty industry in San Diego.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Bartender / Server
No-Li Brewhouse
2025 - Current
- Delivered high-level, professional customer service in fast-paced, high-volume environment, managing multiple customer needs and priorities to enhance overall experience.
- Drive sales through consultative customer interactions, product recommendations, suggestive selling, and upselling based on individual customer preferences.
- Build and maintain strong customer relationships by understanding customer needs, providing knowledgeable recommendations, and creating a consistent service experience.
- Represented the brand professionally, contributing to sales and customer satisfaction through consistent service aligned with business goals.
- Resolved customer concerns and service issues swiftly and professionally, maintaining positive relationships to foster customer loyalty.
- Process high-volume transactions accurately and efficiently while maintaining attention to detail and service standards.
- Collaborate with team members to maintain efficient operations, quality standards, and a positive customer experience.
Assistant & Marketing Assistant
Allure Studios / Heather Young
2024 - 2025
- Coordinated day-to-day operations of beauty studio, collaborating with studio owner to align client and business needs.
- Served as a primary point of contact for clients, providing professional communication and customer support throughout the client experience.
- Managed scheduling, client communication, administrative responsibilities, and front-desk operations to support efficient business operations.
- Assisted with social media marketing and content creation to promote services, increase customer engagement, and strengthen the studio’s online presence.
- Identified opportunities to enhance client engagement and promote studio services through targeted social media strategies and customer interactions.
- Managed multiple priorities to maintain an organized environment, effectively supporting both client needs and business operations.
- Gained direct exposure to the professional beauty industry and the day-to-day business needs of a salon/studio environment.
Barista / Lead
Dutch Bros Coffee
01.2018 - 2024
- Advanced to leadership role by excelling in customer service, sales, operations, and team support.
- Coached team members on customer service, product knowledge, sales techniques, operational procedures, and maintaining a positive customer experience.
- Monitored daily team performance and helped ensure service and operational goals were consistently achieved.
- Increased sales through personalized customer interactions and effective product recommendations and upselling.
- Monitored daily team performance to ensure consistent achievement of service and operational goals.
- Drove sales through personalized customer interactions, product recommendations, suggestive selling, and upselling.
- Built strong customer relationships and encouraged repeat business through exceptional service and personalized recommendations.
- Assisted with team meetings, promotional activities, and events designed to increase customer engagement and support business goals.
Education
Bachelor of Science - User Experience Design
Western Governors University (WGU)
12.2026
Bachelor’s Degree - Business And Project Management
University of Phoenix
10.2025
Skills
- Sales Leadership: Customer-facing sales, upselling, product recommendations, and relationship building
- Team Leadership: Training, coaching, supporting, and leading employees in fast-paced service environments
- POS & Retail Systems
- Beauty Industry: Direct salon operations, client scheduling, customer support, and social media marketing experience
Languages
English
Native or Bilingual
Timeline
Barista / Lead
Dutch Bros Coffee
01.2018 - 2024
Bartender / Server
No-Li Brewhouse
2025 - Current
Assistant & Marketing Assistant
Allure Studios / Heather Young
2024 - 2025
Bachelor of Science - User Experience Design
Western Governors University (WGU)
Bachelor’s Degree - Business And Project Management
University of Phoenix