Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corrina Rios

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Wells Fargo
Lubbock, Texas
08.2023 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Quality Control Inspector

Regency Machine Inc
Lubbock, Texas
03.2018 - 02.2023
  • Selected samples for use as test models.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Evaluated suppliers' performance against established criteria for quality assurance purposes.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.
  • Maintained records of all nonconforming products and completed corrective actions as required.

Education

Computerized Office Specialists - Computers

International Business College
Lubbock, TX
05-2000

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Multitasking and organization
  • Customer service
  • Building rapport
  • Payment processing
  • Punctuality and reliability

Timeline

Customer Service Representative

Wells Fargo
08.2023 - Current

Quality Control Inspector

Regency Machine Inc
03.2018 - 02.2023

Computerized Office Specialists - Computers

International Business College
Corrina Rios