Corrinn Hanley-Jones
Roxana,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Esthetician
Artistic Nails & Beauty Academy
08.2022 - 12.2023
- Sterilized equipment for patient treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Expert in waxing, facials, BBL massage treatments, microdermabrasions, microneedling, high frequency skin treatments, dermaplaning
- natural nail care, acrylic nail placement, gel removal, manicures, and pedicures
- Cleansed, exfoliated and moisturized customer skin.
Manager of Amenities
GMS
12.2022 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Virtual Data Intake Specialist
COHERE HEALTH
04.2021 - 01.2022
- Data entry
- Data intake
- Spreadsheet
- Scheduling / appointment tasks
- Skilled in research
- Communication coordinator
- Record / case file holder
- Communication navigator
- Utilized proprietary tools to engage with clients, track communications and deliver results.
- Leveraged talents in data analysis to uncover key insights and visualize data.
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
- Updated information in internal planning tools and platforms to log activities.
- Evaluated source documents to locate needed information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent duplication or data degradation.
Virtual Customer Service Representative
ASHLEY FURNITURE HOME STORE
03.2019 - 04.2021
- Handle customer inquiries and complaints
- Provide information about products and services
- Troubleshoot and resolve product/service issues and concerns
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Work in one or multiple queues/skill sets over various customer service platform
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Assisted clients with product questions to facilitate online ordering process.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
Design Consultant
ASHLEY FURNITURE HOME STORE
01.2017 - 04.2021
- Design consulting
- Sales & marketing
- Customer service
- Present an understanding of products & style to customers
- Enhance shopping experience
- Consistently stayed under client's budget for projects.
- Prepared original and relevant options for clients suitable to individual requirements.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Met with over 30+ customers per week to discuss design vision and individual needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Soldier
Branch: U.S Army
01.2012 - 08.2017
- Conducts water reconnaissance; develops water sources and water points; supervises and trains soldiers to perform water treatment tasks; performs operator maintenance and inspects operational condition and maintenance of equipment; determines treatment method and treats water for purification; analyses and verifies test results of raw and treated water; maintains and inventories water treatment equipment and chemical supplies; prepares water treatment reports
- The Army summarizes its basic expectations in is seven core values, which are loyalty, duty, respect, personal courage, selfless service, integrity and honor
- Although job responsibilities vary by assignment, the core values apply to every soldier, regardless of job or rank.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Implemented tactics, procedures and techniques for defense systems.
- Engaged targets in low-light conditions with night vision equipment.
- Trained in conflict resolution among subordinates, equals and superiors.
- Assisted in conducting fire drills and evacuating buildings.
- Attended required training sessions and seminars.
- Trained in small arms, anti-armor and indirect fire weapons.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
Water Treatment Specialist
U.S. ARMY, COLUMBIA S.C
01.2012 - 08.2017
- Conduct water reconnaissance
- Develop water sources & points
- Supervise & train soldiers to perform treatment tasks
- Analyze & verify test results of water
- Prepare water treatment reports
- Recorded test data and prepared reports, summaries or charts to interpret test results.
- Performed water quality analysis, testing and verification.
- Collected water samples to test alkalinity, hardness and residual levels.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Collected samples of gases, soil, water and other materials for testing.
- Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power.
Education
Bachelor of Science - Business Finance
UNIVERSITY OF PHOENIX-ONLINE
Certificate - Full Specialist Esthetician
Artistic Nails And Beauty Academy
Tampa, FL02.2023
Certification - Phlebotomy
Vein Access Technologies
03.2022
Skills
- Customer service skills
- Interior design
- Marketing
- Microsoft Office
- Outlook
- Sales
- Business Development
- Training employees
- Receptionist skills, multi-line telephone
- Schedule appointments
- Call center operations
- Customer retention
- Customer Inquiry Management (CIM)
- Online chat
- Compliance scorecards
- Customer experience management
- Professional telephone demeanor
- Recordkeeping strengths
- Shipping procedures understanding
- Strategic sales knowledge
- Sales expertise
- Retail materials management
- Key holder experience
- POS systems expert
- Money handling abilities
- Schedule Management
Accomplishments
- Received award for expertise with client relations
Timeline
Manager of Amenities
GMS
12.2022 - 11.2023
Esthetician
Artistic Nails & Beauty Academy
08.2022 - 12.2023
Virtual Data Intake Specialist
COHERE HEALTH
04.2021 - 01.2022
Virtual Customer Service Representative
ASHLEY FURNITURE HOME STORE
03.2019 - 04.2021
Design Consultant
ASHLEY FURNITURE HOME STORE
01.2017 - 04.2021
Soldier
Branch: U.S Army
01.2012 - 08.2017
Water Treatment Specialist
U.S. ARMY, COLUMBIA S.C
01.2012 - 08.2017
Bachelor of Science - Business Finance
UNIVERSITY OF PHOENIX-ONLINE
Certificate - Full Specialist Esthetician
Artistic Nails And Beauty Academy
Certification - Phlebotomy
Vein Access Technologies
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