ELIZABETH DE LA ROSA
Queens
Summary
Customer service professional with 10+ years of experience delivering high-quality customer experiences in fast-paced environments. Skilled in customer relations, problem resolution, and conflict management, with a strong focus on customer satisfaction and retention. Known for clear communication, empathy, and efficiency while handling high-volume interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Esthetician
Reviva Aesthetics MediSpa
Elmhurst
04.2021 - Current
- Assisted estheticians with client consultations and skincare assessments.
- Prepared treatment rooms with necessary tools and products for procedures.
- Maintained cleanliness and organization of spa
- equipment and supplies.
- Educated clients on post-treatment care and skincare routines.
- Supported inventory management by restocking products as needed.
- Communicated with clients to ensure satisfaction during treatments.
- Collaborated with team members to enhance service delivery and efficiency.
- Provided exceptional customer service at all times.
- Cleaned and maintained salon equipment regularly.
- Assisted clients with body sculpting and lymphatic massages
Professional Makeup Artist
Self-employeed
New York
02.2018 - Current
- Consulted with clients to determine makeup preferences and styles.
- Applied makeup for various events including weddings and photo shoots.
- Maintained a clean and organized workspace for efficiency and safety.
- Researched current trends to incorporate innovative techniques into services.
Cashier
El Alto Deli
Flushing
09.2020 - 04.2021
- Processed customer transactions accurately and efficiently at busy deli counter.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Assisted customers with product selection and answered inquiries promptly.
- Accepted cash and credit card payments, issued receipts and provided change.
Makeup Artist
Yvelisse Salon
Jamaica
02.2018 - 01.2019
- My job as a makeup artist is to do makeovers on the clients, provide and guide them to take care of their skin after the makeover.
- I like making clients happy and adding some extra confidence into their life, simply by adding some color onto their face.
Sales Associate/Cashier
Danice
Jamaica
07.2015 - 07.2017
- Dedicated sales person in charge of the shoes department, managing the merchandise and taking care of inventory of stock.
- Help customers with the product.
- Assist in other areas of the store, as a cashier, received payments by cash and credit card.
- Provide client knowledge about store policies of the store.
Education
Cosmetology - Cosmetology
Midway Paris Beauty School
Ridgewood, NYHigh school -
Forest Hills High School
Forest Hills, NYProfesional Makeup Artist -
The New York Makeup Academy
New York, NYSkills
- Customer Service
- Bilingual
- Active learning
- Communication
- Multitasking
- Problem Resolution
- Technical skills
- Time organization
- Sales
- Customer Service Skills
- Retail
- Retail sales
- Cosmetology
- Body sculpting
- Team collaboration
Certification
- Professional Makeup Artist, 03/01/2018 - Present
Languages
Spanish
Native/ Bilingual
Timeline
Esthetician
Reviva Aesthetics MediSpa
04.2021 - Current
Cashier
El Alto Deli
09.2020 - 04.2021
Professional Makeup Artist
Self-employeed
02.2018 - Current
Makeup Artist
Yvelisse Salon
02.2018 - 01.2019
Sales Associate/Cashier
Danice
07.2015 - 07.2017
Cosmetology - Cosmetology
Midway Paris Beauty School
High school -
Forest Hills High School
Profesional Makeup Artist -
The New York Makeup Academy