Corryn Bush
Grand Rapids,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BCBSM
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Science - Case Management
Davenport University
Grand Rapids, MIBachelor of Science - Healthcare Management
Walden University
Minneapolis, MN05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
Additional Information
Within the two years I have been with BCBSM, I have been put on three special projects.
One was handling a direct member issue, with involvement and request from one of our directors.
Analysts request to fix mailing issue for our members.
And currently, I am the only one on the new Care Management project that has been going on since 2023. This is a project where I work directly with our RN's and member inquiries. I receive upwards to 20 emails a day with benefit, claim and eligibility issues from our Care Managers who are working directly with our members. I have been receiving great feedback from this program, and has shown my knowledge and experience within this job description.
Timeline
Customer Service Representative
BCBSM
11.2021 - Current
Associate of Science - Case Management
Davenport University
Bachelor of Science - Healthcare Management
Walden University
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