Corterriauna Nelson
Jackson,MS
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills
Overview
3
3
years of professional experience
Work History
Receptionist
Compassionate Care Home Health Services
Madison, MS
01.2024 - Current
- Greet visitors and provide them with assistance.
- Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel.
- Schedule appointments for clients, customers, and other visitors.
- Maintain a neat reception area by organizing materials and tidying up furniture.
Cash Management Service Teller
Loomis Armored
Jackson, MS
03.2023 - 09.2023
- Processed deposits, withdrawals, payments, and transfers accurately and efficiently.
- Verified customer identification to ensure compliance with anti-money laundering regulations.
- Provided exceptional customer service by responding to inquiries in a timely manner.
Personal Care Assistant
First Name Basis
Flowood, MS
03.2022 - 02.2023
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
Customer Service Representative
Hinds County Human Resource Agency
Jackson, MS
01.2022 - 03.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Shift Supervisor
CVS Pharmacy
Jackson, MS
03.2021 - 11.2021
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Provided on-the-job training to new staff members.
Education
Bachelor of Arts - Business Administration
Delta State University
Cleveland, MS05-2020
Associate of Arts - General Business
Hinds Community College
Utica, MS05-2018
High School Diploma -
Robert M. Callaway High School
Jackson, MS05-2016
Skills
- Customer Service
- Strong Communication and Interpersonal Skills
- Detail Oriented
- Relationship Building
- Ability to work independently
- Experience with benefits administration
- Sturdy Work Ethics
- Possess Middling Computer Skills
Communication
Public Speaking, Hinds Community College, Fall 2018
English Literature I & II, Hinds Community College, Fall 2018 - Spring
2019
Leadership
Phi Theta Kappa, Hinds Community College, Utica Campus
Dean’s List Hinds Community College, Spring 2018
Zeta Phi Beta Sorority, Incorporated, Delta State University, Spring’2019
Z-Hope Coordinator for Zeta Phi Beta Sorority, Incorporated,
Former Lackey Scholar
References
References available upon request.
Timeline
Receptionist
Compassionate Care Home Health Services
01.2024 - Current
Cash Management Service Teller
Loomis Armored
03.2023 - 09.2023
Personal Care Assistant
First Name Basis
03.2022 - 02.2023
Customer Service Representative
Hinds County Human Resource Agency
01.2022 - 03.2022
Shift Supervisor
CVS Pharmacy
03.2021 - 11.2021
Bachelor of Arts - Business Administration
Delta State University
Associate of Arts - General Business
Hinds Community College
High School Diploma -
Robert M. Callaway High School
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