Cortez Cash
5015398407
Houston,TX
Summary
Dynamic professional with extensive experience at Penske Truck Leasing, excelling in complaint resolution and customer retention. Proven problem-solver with strong technical troubleshooting skills and a CDL Class A license. Recognized for maintaining high service standards and effectively managing inter-departmental escalations to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Lead CSR
Penske Truck Leasing
04.2023 - Current
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Pipeline Rehabilitation Technician
GCU
06.2022 - 05.2023
- Followed discharge plans, identified concerns and reported issues to management for decision-making.
- Documented each patient case with updates in computer system.
- Rebuilding sewer lines
- Distracting grout into city sewer lines
- Camera monitoring City manholes
Concrete Mixer Driver
Heslepconcrete
12.2021 - 01.2022
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Commercial truck inspections
- Mapped and followed routes with GPS in alignment with strict timeframes.
- Valid [State] driver's license
- Inspect vehicles before and after use and troubleshot issues.
- Trained new drivers on basic tasks and company safety regulations.
- Maintained clean and functioning agitator truck.
- Repaired engines and other vehicle components.
- [Equipment] safety
- Followed safe vehicle operations procedures to protect team members and equipment from damage.
- Truck maintenance
Education
CDL Class A -
World Link Driving Academy
Little Rock, AR01-2021
High School Diploma -
Pulaski Technical College
North Little Rock, AR05-2008
Skills
- Scheduling
- Account updating
- Complaint resolution
- Problem-solving
- CDL Class A Driver
- Technical troubleshooting expertise
- Diesel maintenance
Safe driver graduate
I graduated from world League driving academy safely driving with DOT driving regulations
Timeline
Lead CSR
Penske Truck Leasing
04.2023 - Current
Pipeline Rehabilitation Technician
GCU
06.2022 - 05.2023
Concrete Mixer Driver
Heslepconcrete
12.2021 - 01.2022
CDL Class A -
World Link Driving Academy
High School Diploma -
Pulaski Technical College
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