Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Cortez Warrior

Colton

Summary

Driven U.S. Veteran and passionate Twitch streamer with a strong work ethic, discipline, and adaptability honed through military service. Committed to creating engaging content and fostering an interactive community, showcasing a unique blend of creativity and technical skills. Actively pursuing new career opportunities to leverage expertise in leadership, dedication, and collaboration within a dynamic environment. Eager to contribute to a forward-thinking organization that values innovation and growth.

Overview

16
16
years of professional experience

Work History

Supervisor

UPS
04.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Key Holder Supervisor

GameStop
10.2023 - 03.2024
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.

Assitant Store Manager

Tommy Hilfiger
03.2021 - 09.2022
  • Assisting the Store manger with the handling of Produt, Sales, and general well being of store.
  • Skills include:
  • Handling a 6-8 man team of employees
  • Handling financial situation of the store
  • Handling of product and shipments for store
  • Attending country wide meetings of the company for resepected regions
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Detention Officer

Pulaski Country Denton Center
03.2019 - 02.2020
  • Mentoring and general care for troubled youth.
  • Tasked with watching a pod of 20-50 detained youth in 2-3 man teams.
  • Coordinating and Monitoring with the warden to achieve maximum results.
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.

Assistant Store Manager

Petco
04.2018 - 03.2019
  • Assisting the Store manger with the handling of Produt, Sales, and general well being of store.
  • Skills include:
  • Handling a 6-8 man team of employees
  • Handling financial situation of the store
  • Handling of product and shipments for store
  • Attending country wide meetings of the company for resepected regions
  • Care for all animals in store: feeding, cage cleaning, and bathing.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Assistant Store Manager

Converse
08.2017 - 04.2018
  • Assisting the Store manger with the handling of Produt, Sales, and general well being of store.
  • Skills include:
  • Handling a 6-8 man team of employees
  • Handling financial situation of the store
  • Handling of product and shipments for store
  • Attending country wide meetings of the company for resepected regions
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Army
02.2010 - 08.2014

Education

BSc - Digital Arts

University Arkansas At Pine Bluff
Pine Bluff, AR
01.2014

High school diploma - undefined

Whitehall High school
01.2010

Bachelor of Science - Game Business And Esports

Full Sail University
Winter Park, FL
04-2027

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Team building
  • Project management

Timeline

Supervisor

UPS
04.2024 - Current

Key Holder Supervisor

GameStop
10.2023 - 03.2024

Assitant Store Manager

Tommy Hilfiger
03.2021 - 09.2022

Detention Officer

Pulaski Country Denton Center
03.2019 - 02.2020

Assistant Store Manager

Petco
04.2018 - 03.2019

Assistant Store Manager

Converse
08.2017 - 04.2018

Army
02.2010 - 08.2014

High school diploma - undefined

Whitehall High school

BSc - Digital Arts

University Arkansas At Pine Bluff

Bachelor of Science - Game Business And Esports

Full Sail University

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