Cortlyn Callery
Amarillo,TX
Summary
General Manager with expertise in team leadership and enhancing customer satisfaction. Proficient in analyzing feedback to drive service improvements and streamline inventory management. Focused on operational efficiency and maximizing financial performance.
Overview
9
9
years of professional experience
Work History
General Manager
The Acai Bar
Amarillo, Texas
07.2023 - Current
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Oversaw staff scheduling and training to maintain team efficiency and performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed customer feedback to improve service quality and adapt menu offerings.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Childcare Provider
Private Family
Amarillo, Texas
01.2021 - 06.2023
- Supervised daily activities for children, ensuring safety and engagement.
- Managed daily schedules, including school drop-offs and pick-ups.
- Assisted with homework and educational tasks to support academic growth.
- Maintained a clean and organized play area for children's safety and enjoyment.
- Developed trusting relationships with children to foster emotional growth.
- Monitored behavior, implementing positive discipline strategies when necessary.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Interacted daily with children's parents to discuss activities, behaviors, and associated matters.
Sales Associate
Target
Amarillo, Texas
08.2018 - 12.2019
- Managed inventory levels and restocked merchandise on sales floor.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to maintain store appearance and organization.
- Trained new associates on store policies and procedures effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained records related to sales for store management.
Sales Associate
Charlotte Russe
Amarillo, Texas
05.2017 - 08.2018
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers and provided exceptional customer service.
Education
Licensed Vocational Nurse - Nursing
Amarillo College
Amarillo, TX12-2020
Skills
- Operations management
- Financial analysis
- Inventory control
- Staff training
- Vendor relations
- Customer service
Timeline
General Manager
The Acai Bar
07.2023 - Current
Childcare Provider
Private Family
01.2021 - 06.2023
Sales Associate
Target
08.2018 - 12.2019
Sales Associate
Charlotte Russe
05.2017 - 08.2018
Licensed Vocational Nurse - Nursing
Amarillo College