Cortney Alexander
Martinsville,IN
Overview
13
13
years of professional experience
Work History
Supervisor
WM
11.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Manager
Walmart
01.2011 - 08.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Education
Martinsville High School
Martinsville, IN06.2001
Skills
- Waste Reduction
- Performance Tracking and Evaluations
- Safe Work Methods
- Resolving Complaints
- Employee Presentations
- Processes and Procedures
- Following Supervisor Instructions
- Payroll Preparation
- Performance Motivation
- Training and Development
- Department Organization
- Employee Performance Management
- Workflow Monitoring
- Productivity Performance
- Leadership
Timeline
Supervisor
WM
11.2016 - Current
Customer Service Manager
Walmart
01.2011 - 08.2012
Martinsville High School