Cortney Alexander
Martinsville,IN
Overview
13
13
years of professional experience
Work History
Supervisor
WM
11.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Manager
Walmart
01.2011 - 08.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Education
Martinsville High School
Martinsville, IN06.2001
Skills
- Waste Reduction
- Performance Tracking and Evaluations
- Safe Work Methods
- Resolving Complaints
- Employee Presentations
- Processes and Procedures
- Following Supervisor Instructions
- Payroll Preparation
- Performance Motivation
- Training and Development
- Department Organization
- Employee Performance Management
- Workflow Monitoring
- Productivity Performance
- Leadership
Timeline
Supervisor
WM
11.2016 - Current
Customer Service Manager
Walmart
01.2011 - 08.2012
Martinsville High School
Similar Profiles
Destini MinterDestini Minter
CDL Truck Driver at WMCDL Truck Driver at WM
William Z ParkerWilliam Z Parker
Technician at WMTechnician at WM
Lindsey RobertsLindsey Roberts
Area Pricing Director at WMArea Pricing Director at WM
Daniel FrameDaniel Frame
Operations Manager at WMOperations Manager at WM
Kathleen KnoxKathleen Knox
Senior Physical Damage and Cargo Adjuster at Great West Casualty CompanySenior Physical Damage and Cargo Adjuster at Great West Casualty Company