Cortney Cortes
San Clemente,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Family Readiness Assistant
United States Marine Corps
06.2006 - Current
- Assisted in managing and coordinating all matters pertaining to unit family readiness and served as a point of contact concerning any family readiness issues. Promoted family events being sponsored by Unit Command and Senior Enlisted staff.
- Offered guidance to Command about how to better serve and boost morale for Marines and Marine families.
- Worked flexible hours; night, weekend, and holiday shifts.
Summer Research Intern
Okinawa Institute Of Science And Technology
06.2021 - 10.2021
- Evaluated potential subject participants to assess suitability for planned studies.
- Organized participant-informed consent waivers and research scope documentation.
- Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
- Noted participant contact information on forms and sheets.
- Built relationships with investigators and staff.
- Worked closely with regulatory coordinator while practicing Good Clinical Practice Guidelines and Institutional Review Board (IRB).
Special Education Paraprofessional
Hawaii Department Of Education
08.2015 - 05.2016
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance and assessments.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
Medical Operations Assistant
Marine Corps Marathon
11.2012 - 09.2013
- Recruited medical personnel to assist with any health related problems during the Marine Corps Marathon Race Series.
- Created and maintained online medical volunteer registration and liability waivers.
- Acted as a point of contact for medical professionals before and during race events.
- Ensured injured racer confidentially in accordance with HIPAA regulations.
Healthcare Customer Service Representative
United States Marine Corps
06.2006 - 01.2009
- Educated beneficiaries about billing, payment processing and support policies and procedures.
- Enrolled and verified service members and eligible family members in Tricare Insurance Plans using Defense Enrollment Eligibility Reporting System (DEERS).
- Audited service members life insurance and emergency contacts to ensure compliance with Marine Corps Operating Procedures.
Education
Bachelor of Science - Biological Science
Arizona State University
Tempe, AZ05.2022
High School Diploma -
Plano Senior High School
Plano05.1999
Skills
- Microsoft Office (Word, Excel, PowerPoint, Sharepoint)
- Problem Solving
- Time Management
- Decision Making
- Self-starter
- Decision Making
- Adaptability
- Attention to detail
- Dependable
- IRB
- Empathy
- Organization
Certification
- Basic Life Support (BLS) Certified
- CPR/AED
- HIPAA
Timeline
Summer Research Intern
Okinawa Institute Of Science And Technology
06.2021 - 10.2021
Special Education Paraprofessional
Hawaii Department Of Education
08.2015 - 05.2016
Medical Operations Assistant
Marine Corps Marathon
11.2012 - 09.2013
Family Readiness Assistant
United States Marine Corps
06.2006 - Current
Healthcare Customer Service Representative
United States Marine Corps
06.2006 - 01.2009
Bachelor of Science - Biological Science
Arizona State University
High School Diploma -
Plano Senior High School
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