Cortney Harrison
Bozeman,MT
Summary
Proven Office Administrator and skilled RN with a track record of enhancing operational efficiency at Manhattan Bible Church and Bozeman Health. Expert in office management and patient care, demonstrating exceptional organizational skills and interpersonal relations. Achieved significant improvements in patient satisfaction and office productivity, leveraging expertise in MS Office and customer service.
Overview
14
14
years of professional experience
Work History
Office Manager
Manhattan Bible Church
02.2022 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of church documents and records.
- Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for church database.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated meetings, special projects and managed schedules.
Clinic Nurse
Women's Specialist Clinic - Bozeman Health
11.2016 - 01.2018
- Educated patients, families and caregivers about conditions and treatments.
- Coordinated referrals to specialists or external healthcare providers when necessary for specialized care.
- Educated patients on disease prevention and management, promoting healthy lifestyle choices.
- Assisted physicians during examinations and procedures, providing expert clinical support as needed.
RN, Medical-Surgical
Bozeman Health Deaconess Hospital
07.2009 - 11.2015
- Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status.
- Enhanced patient satisfaction by providing compassionate and attentive care to a diverse population of patients.
- Contributed to a positive work environment through effective communication and collaboration with colleagues and supervisors.
- Ensured continuity of care during transfer or discharge by communicating relevant patient information to the appropriate healthcare providers or facilities.
- Served as a preceptor for new graduate nurses, facilitating their transition into professional practice and fostering clinical competence.
- Facilitated smooth transitions between shifts by providing thorough hand-off reports to incoming staff members, minimizing gaps in care continuity.
- Monitored patient vital signs to perform thorough condition assessments.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Education
Bachelor of Science - Nursing
Loyola University of Chicago
Chicago, IL06.2009
Bachelor of Arts - Psychology, Spanish
Luther College
Decorah, IA05.2001
Skills
- Customer Service
- Office Management
- Organizational Skills
- Time Management
- Excellent multi-tasking ability
- Computer Skills
- MS Office
- Task Delegation
- Interpersonal Relations
Timeline
Office Manager
Manhattan Bible Church
02.2022 - 08.2023
Clinic Nurse
Women's Specialist Clinic - Bozeman Health
11.2016 - 01.2018
RN, Medical-Surgical
Bozeman Health Deaconess Hospital
07.2009 - 11.2015
Bachelor of Science - Nursing
Loyola University of Chicago
Bachelor of Arts - Psychology, Spanish
Luther College
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