Cortney Morgan
Atlanta,GA
Overview
10
10
years of professional experience
Work History
ETHICS AND COMPLIANCE COMMUNICATIONS SPECIALIST
Navex
08.2023 - Current
- Addressed complex customer issues with efficiency, fostering trust and ensuring adherence to ethical standards.
- Established comprehensive reporting processes to ensure confidential handling of sensitive information.
- Ensured strict confidentiality of all reports, safeguarding sensitive information from internal and external access.
- Facilitated collaboration among team members to optimize intake procedures and enhance service delivery.
- Facilitated empathetic and professional interactions with callers to create a supportive environment.
- Executed meticulous interview techniques to ensure accuracy in report details.
- Facilitated team collaboration to optimize intake procedures and improve response time.
BACK OFFICE OPERATIONS SPECIALIST
Transworld Systems Inc
01.2021 - 11.2025
- Streamlined data entry transaction processing and record maintenance, ensuring adherence to company policies and regulatory requirements.
- Interacted with accounts to collect detailed information on personal finances and hardships, facilitating candidate qualification for available programs.
- Conducted thorough reviews of customer files to validate eligibility for government assistance programs, focusing on income verification against established poverty guidelines.
- Established clear expectations for timely return of requested documents by sending letters of receipt and requests for missing materials.
- Streamlined daily billing and payment processing procedures to enhance customer satisfaction.
- Conducted thorough analysis of customer information to determine eligibility for re-enrollment, reinstatement, or un-enrollment in accordance with income standards.
Senior Account Manager
Automobile Acceptance Corporation
07.2015 - 07.2020
- Analyzed and identified over 200 accounts for strategic pursuit of deficiency judgments, leveraging both outside counsel and internal collections resources.
- Analyzed account deficiency balances ranging from $50 to $25,000 and provided detailed reports to customers.
- Conducted negotiations with customers to establish settlement arrangements, ensuring compliance with company guidelines and effectively reducing total balances by 30% to 60%.
- Coordinated the identification and transfer of collectible deficiency balance accounts to outside legal counsel for further action.
- Oversaw coordination of settlements with outside counsel while driving collection strategies, specifically targeting wage garnishments and levies.
- Conducted thorough preparation of proof of claims for Chapter 13 filings and pursued reaffirmations for Chapter 7 cases.
- Processed and finalized customer requests for bankruptcy and deficiency adjustments, reducing applicable account balances to zero.
Education
Master of Science - Health Administration
Louisiana State University
Shreveport, LABachelor of Science - Human Resources
Herzing University
Atlanta, GA08.2024
Skills
- Managed customer interactions to ensure a positive experience and foster long-term relationships
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
- Conducted thorough assessments of compliance practices to maintain operational excellence and regulatory alignment
- Oversaw transaction processing activities, maintaining compliance with regulatory standards and enhancing operational performance
- Coordinated legal account management activities, streamlining workflows and enhancing service delivery
- Coordinated cross-departmental communication efforts to ensure alignment on project objectives
- Facilitated collaborative discussions to develop innovative solutions for complex problems
Timeline
ETHICS AND COMPLIANCE COMMUNICATIONS SPECIALIST
Navex
08.2023 - Current
BACK OFFICE OPERATIONS SPECIALIST
Transworld Systems Inc
01.2021 - 11.2025
Senior Account Manager
Automobile Acceptance Corporation
07.2015 - 07.2020
Master of Science - Health Administration
Louisiana State University
Bachelor of Science - Human Resources
Herzing University