Cortney Nicholson
Haysville
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Surgerical Coordinator
Vision Surgery Consultants
Wichita
03.2021 - 06.2025
- Coordinated patient scheduling and follow-up appointments, improving patient access and clinic workflow.
- Facilitated communication between medical staff and patients, ensuring clear understanding of treatment plans and procedures.
- Prepared patient intake forms and verified insurance information, ensuring accuracy and compliance with billing requirements.
- Implemented new processes for improving patient flow in the clinic.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Trained new team members on office procedures and software systems.
- Organized medical records while maintaining accurate patient information databases.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Grad Certificate - Medical Billing And Coding
WTI
Wichita, KS07-2021
High School Diploma -
Tigard High School
Tigard, OR05-2011
Skills
- patient scheduling
- insurance verification
- medical records management
- patient registration
- healthcare compliance
- quality assurance
- process improvement
- workflow management
- staff training
- data entry
- schedule management
- time management
- effective communication
- verbal communication
- customer relationship management
- relationship building
- problem solving
- attention to detail
- decision-making
- multitasking
- task prioritization
- conflict resolution
- adaptability
- team coordination
- leadership development
- discretion and confidentiality
- operational planning
- medical terminology
- Adaptability
- Schedule management
- Relationship building
Timeline
Surgerical Coordinator
Vision Surgery Consultants
03.2021 - 06.2025
Grad Certificate - Medical Billing And Coding
WTI
High School Diploma -
Tigard High School