Cortney Norris
Hermitage,PAPa
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
27
27
years of professional experience
Work History
Owner of Rae of Hope Sober Living
Self Employed Web
Farrell , PennsylvaniaPA
08.2022 - Current
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Developed policies and procedures for the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Care Giver
Help at Home
Newcastle, PA
03.2022 - Current
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Provided emotional support to clients during difficult times.
- Transport to appointments
Program Technician
Resolutions Recovery Center
Farrell, Pennsylvania
08.2021 - 03.2022
- Provided administrative support during special events associated with the program.
- Encouraged and improved cross-department internal communication.
- Participated in credit and collections activities.
- Instructed psycho educational groups for people in recovery.
LPN Charge Nurse
Various agencies
Hermitage, Pennsylvania
07.1998 - 06.2005
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Performed routine checks on equipment used for patient care.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
Education
Associate of Science - Nursing
Mercer County Career Center
Mercer, PA05-1998
Skills
- Marketing tactics
- Social media control
- Team oversight
- Bidding processes
Timeline
Owner of Rae of Hope Sober Living
Self Employed Web
08.2022 - Current
Care Giver
Help at Home
03.2022 - Current
Program Technician
Resolutions Recovery Center
08.2021 - 03.2022
LPN Charge Nurse
Various agencies
07.1998 - 06.2005
Associate of Science - Nursing
Mercer County Career Center