Cortney Reed
North Little Rock,AR
Summary
A highly-motivated and organized employee with several years of customer service experience looking to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
Claims Assistant
Arkansas Scholarship Lottery
Little Rock, AR
07.2022 - Current
- Follow all established Claims procedures
- Process claims to include walk-ins and mail-ins with prizes valued at $500 or less
- Process claims to include walk-ins and mail-ins with prizes valued at over $500.
- Process claims to include Create a Prize and ticket reconstructs.
- Review all tickets presented for payment for any alterations, forgery and other improprieties. Forward to appropriate department when needed.
- Run a Debt Setoff check on all prizes valued at over $500. Follow Debt Setoff procedures when applicable.
- Forward all Created Prizes and Lotto, Natural State, Powerball and Mega Millions tickets with prizes valued at $10,000 or more to Security department for Eligibility Check before processing.
- Assist in the completion of an Affidavit of Ticket Ownership and Relinquishment of Ownership form when necessary.
- When a ticket is damaged and unable to be processed, prepare a Verification of Ticket Receipt form and forward to Security department along with ticket for research.
- Scan all Claims documents and winning/non-winning tickets to Laserfiche and record required information.
- Balance cash drawer at 3 PM daily.
- Solve customer problems at point of contact within given authority.
- Follow daily Closing Procedures.
CUSTOMER SERVICE REPRESENTATIVE
CHAMBERS BANK
Conway, AR
08.2017 - 03.2022
- Always provide exceptional customer service to all customers
- Follow established customer service program
- Complete daily opening and closing duties that include complete security walk through of branch, disarm and arm alarm system, open and close vault and night depository under dual control, balance teller cash drawer, verify all customer information is secured in designated area and make sure all external doors are locked at the end of business day before leaving
- Maintain the privacy and confidentiality of customer information
- Process checking/savings deposits, checking/savings withdrawals, cash checks, process loan payments, issue cashier's checks, process IRA distributions and safe deposit box rental payments
- Open all types of deposit accounts including: DDA, Savings, CD, IRA, and Business accounts
- Manage cash drawer while following required cash handling guidelines, including cash limits, balancing standards, and keeping drawer locked
- Follow proper compliance guidelines and complete compliance testing as required
- Maintain ATM and vault as needed and in accordance with established procedures
- Complete branch administrative duties (ordering supplies, sorting mail, filing, etc.) as needed or directed
- Aid with customer inquiries electronically, in person and by phone
- Solve customer problems at point of contact within given authority.
CASHIER
EVER-SO-FAST
04.2013 - 08.2017
- Provided excellent customer service to all customers
- Operated a cash register
- Completed daily opening and closing duties that included making sure all floors, bathrooms and sitting areas were clean and free of trash, making coffee, beginning and ending business day on POS system, balancing cash drawer, restocking coolers and fountain area, emptying trash bins, sweeping and mopping, picking up trash and debris from the parking lot and restocking all tobacco products
- Managed and maintained cash drawer
- Assisted the manager with ordering grocery items, tobacco products, supplies from vendors, etc.
CASHIER & WAITRESS
DARI DELITE/CAPT. HAMM'S
12.2007 - 04.2013
- Provided excellent customer service to all customers
- Operated a cash register
- Managed and maintained cash drawer
- Entered in customer's food and drink orders
- Delivered food and drink to customer's table, waited on them as needed
- Completed opening and closing duties that included: Stocking cups, napkins, condiments, toppings, etc., sweeping and mopping, cleaning bathrooms, emptying trash bins, bleaching and scrubbing tables, booths and counters, performing required maintenance on ice cream machine, preparing coffee and food preparation when needed.
Education
Nursing -
Arkansas Tech University
12.2013
High School -
Dardanelle High School
05.2010
Skills
- Customer Service
- Multi-Line Phone System
- Computer Skills
- Cash Handling
- MS Office
- Teamwork
- Reliability
- Data Entry
- Attention to Detail
- Organizational Skills
Timeline
Claims Assistant
Arkansas Scholarship Lottery
07.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
CHAMBERS BANK
08.2017 - 03.2022
CASHIER
EVER-SO-FAST
04.2013 - 08.2017
CASHIER & WAITRESS
DARI DELITE/CAPT. HAMM'S
12.2007 - 04.2013
Nursing -
Arkansas Tech University
High School -
Dardanelle High School
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