CORTNEY WALKER
Gardendale,AL
Summary
Results-driven Human Resources and Healthcare Operations professional with 10+ years of experience supporting HR programs, occupational health initiatives, quality assurance, and healthcare compliance. Proven ability to analyze data, improve processes, and deliver accurate reporting in high-volume, regulated environments. Recognized for strengthening communication workflows, improving quality metrics, and supporting employee development and retention initiatives. Adept at cross-functional collaboration, compliance oversight, and data-driven decision-making.
Overview
15
15
years of professional experience
Work History
Human Resources Generalist / Occupational Health Specialist
R1 RCM, Inc.
07.2022 - Current
- Manage and maintain occupational health reporting and analytics supporting 1,000+ associates across multiple locations.
- Serve as the primary data expert, delivering accurate reports that improved leadership visibility into compliance and health trends by 25%.
- Streamlined associate and stakeholder communications, reducing response time to occupational health inquiries by 30%.
- Analyze program data to identify risks, trends, and improvement opportunities while ensuring regulatory compliance.
Quality Assurance Analyst
R1 RCM, Inc.
11.2016 - 07.2022
- Audited and monitored quality standards impacting 200+ associates, contributing to a 15% increase in quality scores.
- Delivered targeted training and feedback that reduced repeat errors by 20%.
- Partnered with leadership to implement corrective actions and sustain compliance benchmarks.
Area Manager
HealthPort / Iron Mountain
08.2014 - 09.2016
- Oversaw regional operations and staff performance, supporting customer satisfaction scores above 95%.
- Led training and workforce planning initiatives that improved productivity and reduced turnover.
Claims Examiner / Provider Enrollment Specialist
Cahaba GBA
01.2011 - 11.2014
- Processed and adjudicated high-volume Medicare claims with 98% accuracy, ensuring CMS compliance.
Education
Business Administration & Management -
Lawson State Community College
Birmingham, AL08-2026
Real Estate License -
01.2018
Skills
- Data analysis
- Project management
- Occupational health
- Quality assurance
- Compliance auditing
- Effective communication
Timeline
Human Resources Generalist / Occupational Health Specialist
R1 RCM, Inc.
07.2022 - Current
Quality Assurance Analyst
R1 RCM, Inc.
11.2016 - 07.2022
Area Manager
HealthPort / Iron Mountain
08.2014 - 09.2016
Claims Examiner / Provider Enrollment Specialist
Cahaba GBA
01.2011 - 11.2014
Business Administration & Management -
Lawson State Community College