CORTNI BURGIN
MVP Sports Bar
Boise ,Idaho
1
Certification
8
years of professional experience
Customer-focused hospitality professional with 8+ years of experience in food service and customer-facing roles. Recognized for exceptional customer service, problem-solving, conflict resolution, and the ability to thrive in fast-paced environments. Committed to delivering outstanding guest experiences while maintaining high standards of quality and professionalism
Work History
BARISTA
9 Months- Deliver exceptional customer service in a fast-paced restaurant environment.
- Prepare specialty coffee and espresso beverages with accuracy and attention to detail.
- Fill and decorate cannolis while maintaining presentation and quality standards.
- Follow FIFO procedures and prepare dessert plates for guests.
- Resolve customer concerns professionally and efficiently.
Server
2 Months- Trained new servers on POS ordering, table section management, and guest service standards.
- Coordinated timely food and beverage delivery between kitchen, bar, and dining area.
- Resolved guest concerns promptly to maintain smooth service and repeat business.
- Monitored table turns, prioritized orders, and supported efficient floor operations during peak hours.
- Prepared tables, restocked service stations, and maintained clean, organized guest areas.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
MANAGER
6 Years 5 Months- Managed daily operations and customer service in a high-volume environment.
- Trained and supervised staff while maintaining quality and service standards.
- Prepared, set up, and worked Farmers Markets, weddings, and private events.
- Assisted with inventory management, food preparation, and quality control.
- Built strong customer relationships and resolved concerns professionally.
Education
High School Diploma
Culinary Baking Certificate
Skills
Customer Service
Problem Solving
Conflict Resolution
Team Leadership
Staff Training
Food Safety
Barista Experience
POS Systems
Inventory Management
Cash Handling
Communication
Multitasking
Baking
Decorating/Perfection
Certification
Title 4 License, Online Bartending Certification
Timeline
Server
MVP Sports Bar
08.2026 - 10.2026Read More
BARISTA
The Sicilian Butcher
08.2025 - 05.2026Read More
MANAGER
C4Creamery
07.2018 - 12.2024Read More
RENRENAISSANCE HIGH SCHOOL
Culinary Baking Certificate
Read More
MOUNTAIN VIEW HIGH SCHOOL
High School Diploma
Read More