Hi, I’m
Cortnie Hanna
Lake Mills,IA
Summary
Epic Radiant Certified Systems Analyst with extensive experience supporting enterprise radiology applications, MRI workflows, Epic Radiant build, EAP and OSQ configuration, and clinical application support within large healthcare organizations. Proven ability to collaborate with multidisciplinary teams to design, build, test, and optimize radiology workflows that improve operational efficiency, system performance, and the end-user experience. Combines a strong clinical radiology background with deep healthcare IT expertise to effectively bridge the needs of clinicians and technical teams.
Overview
1
Certification
29
years of professional experience
Work History
Mayo Clinic
Radiant Systems Analyst
01.2022 - Current
Job overview
- Provide enterprise-wide remote and on-site MRI application support across all Mayo Clinic locations.
- Build, maintain, and optimize Epic Radiant EAP records, Order Specific Questions, and Order Panels to support evolving clinical workflows.
- Led the review and standardization of over 100 MRI Order Panels across the enterprise, improving consistency and supporting accurate ordering.
- Partner with radiology leadership, clinical staff, and application teams to design and enhance MRI workflows.
- Participated in enterprise-wide MRI Safety Immersion initiatives to align Epic workflows with safety and regulatory standards.
- Contributed to the design and implementation of a new MRI CPT coding and billing workflow.
- Contributed to the development and implementation of MRI device scheduling automation, improving scheduling efficiency and workflow accuracy.
- Serve as a member of the enterprise-wide testing team, executing system updates, smoke testing, regression testing, and monthly validation testing for Epic releases.
Mayo Clinic
Radiology Systems Analyst
01.2017 - 01.2022
Job overview
- Provided enterprise support for radiology applications to ensure imaging studies, reports, and patient information remained accurate and accessible for clinical teams.
- Performed routine maintenance and monitoring of Visage PACS, RIS, Epic, and related imaging systems to maximize system reliability and performance.
- Installed, configured, and supported radiology hardware and software across multiple facilities.
- Troubleshot technical issues, identified root causes, and communicated effective solutions with radiologists, technologists, providers, and IT teams.
- Executed testing and validation for software upgrades, system enhancements, and new application releases.
- Participated in multidisciplinary projects focused on improving radiology workflows, system performance, and the end-user experience.
- Served as a technical resource for radiology staff by providing timely support and guidance.
Mayo Clinic Health System
Multiple Clinical Roles
01.1998 - 01.2017
Job overview
- Progressed through clinical roles within the radiology department before transitioning into healthcare IT, developing extensive knowledge of imaging workflows, patient care, and radiology operations.
Education
Ottawa University
Bachelor of Arts from Healthcare Management
01-2013
North Iowa Mercy Hospital
Radiologic Technology Certification
01-1996
Waldorf College
Associate of Arts
01-1994
Skills
- Healthcare IT Support
- System Testing & Validation
- Workflow Analysis & Process Improvement
- Troubleshooting & Root Cause Analysis
- End-User Training & Support
- Project Support & Implementation
- Customer Service & Stakeholder Communication
- Problem Solving & Critical Thinking
- Innovation & Process Improvement
- EAP Build
- Order Specific Questions (OSQ) Build
- MRI Workflow Design
- Epic Testing (SU, Smoke, Regression)
- Workflow Analysis
- Visage PACS
- Radiology Information Systems (Epic, Cerner, Meditech)
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Certification
Epic Radiant Certification
Timeline
Radiant Systems Analyst
Mayo Clinic
01.2022 - Current
Radiology Systems Analyst
Mayo Clinic
01.2017 - 01.2022
Multiple Clinical Roles
Mayo Clinic Health System
01.1998 - 01.2017
Waldorf College
Associate of Arts
North Iowa Mercy Hospital
Radiologic Technology Certification
Ottawa University
Bachelor of Arts from Healthcare Management