Cortnie Partner
Hollidaysburg,PA
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Knowledgeable Desired Position with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
22
22
years of professional experience
Work History
Owner
Gable Hill’s German Shepherds
Hollidaysburg, PA
06.2022 - Current
- Developed breeding programs to enhance health and temperament of German Shepherds.
- Managed daily operations, ensuring optimal care for all dogs on site.
- Implemented training protocols to improve obedience and behavior in puppies.
- Established relationships with clients, providing guidance on dog selection and care.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw financial management, including budgeting and expense tracking for business sustainability.
Customer Service Representative
Dean Patterson Cadillac Chevrolet Mazda Hyundai
Altoona, PA
02.2007 - 06.2022
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed customer inquiries via phone, email, and in-person interactions to ensure satisfaction.
- Assisted in resolving complex issues by collaborating with team members and management.
- Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
- Implemented feedback mechanisms to gather customer insights and improve service delivery standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Financial Advisor
PNC Bank
State College, PA
05.2004 - 12.2006
- Developed comprehensive financial plans tailored to client goals and risk tolerance.
- Analyzed market trends to provide informed investment recommendations.
- Cultivated strong client relationships through regular portfolio reviews and personalized service.
- Mentored junior advisors on best practices in client engagement and financial planning strategies.
Education
High School Diploma -
Bellwood Antis Area High School
Bellwood, PAAssociate of Arts -
Pennsylvania State University
University Park, PASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Team oversight
- Financial management
- Staff hiring
- Sales leadership
Timeline
Owner
Gable Hill’s German Shepherds
06.2022 - Current
Customer Service Representative
Dean Patterson Cadillac Chevrolet Mazda Hyundai
02.2007 - 06.2022
Financial Advisor
PNC Bank
05.2004 - 12.2006
High School Diploma -
Bellwood Antis Area High School
Associate of Arts -
Pennsylvania State University