Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cory Heatherman

Clearwater,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

25
25
years of professional experience

Work History

Associate Manager

Applebee's
10.2023 - Current
  • Facilitated effective communication across departments to ensure seamless project execution.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Monitored security to protect employees, customers and property.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Established team priorities, maintained schedules and monitored performance.

Associate Manager

Cracker Barrell Old Country Store
02.1999 - 03.2023
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Mentored junior team members, contributing to their professional growth and skill development.

US Infantry Team Leader

United States Army
03.2004 - 07.2007
  • Led unit in field exercises and operations.
  • Researched land battle history and strategy to increase overall unit performance.
  • Established defensive positions to protect against enemy forces.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
  • Conducted after-action reviews upon mission completion, identifying areas for improvement and applying lessons learned in future operations.
  • Improved morale within the team by addressing concerns promptly and offering constructive feedback.

Education

Associate of Arts - Criminal Justice

Central Texas College
Killeen, TX

GED -

Binghamton High School
Binghamton, NY
10.2003

Skills

  • Strategic Planning
  • Professional and Courteous
  • Team motivation
  • Technical Proficiency
  • Work Planning and Prioritization
  • Staff Management
  • Staff Training
  • MS Office
  • Cost Reduction
  • Staff Development
  • Task Delegation

Accomplishments

  • ServSafe Approved


Timeline

Associate Manager

Applebee's
10.2023 - Current

US Infantry Team Leader

United States Army
03.2004 - 07.2007

Associate Manager

Cracker Barrell Old Country Store
02.1999 - 03.2023

Associate of Arts - Criminal Justice

Central Texas College

GED -

Binghamton High School

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Cory Heatherman