Cory Akins
Niagara Falls
Summary
Dynamic Service Manager delivering operational excellence, driving technical proficiency, and ensuring high-quality customer service. Committed to developing junior talent and optimizing service workflows for enhanced organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Goodyear
Amherst
02.2023 - Current
- Spearheaded daily service operations, ensuring adherence to company standards.
- Coordinated maintenance schedules to optimize repair processes for vehicles and equipment.
- Collaborated with customers to provide effective solutions for service requirements.
- Managed inventory levels of parts essential for meeting customer servicing needs.
Service Drivve
Automotive Technician
Buffalo
01.2018 - 02.2023
- Diagnosed vehicle issues utilizing advanced diagnostic tools and equipment.
- Performed routine maintenance tasks, including oil changes, tire rotations, and brake pad replacements.
- Maintained a clean, organized work environment compliant with safety standards.
- Assisted in training junior technicians on best practices and service techniques.
Education
Associate of Science - Automotive Technology
Alfred State
Alfred, NY06-2009
Skills
- Service operations
- Diagnostic tools
- Parts management
- Maintenance scheduling
- Problem solving
- Customer relationship management
- Vehicle inspection
- Quality control
Certification
- NY State licensed Insepctor
- ASE A4: Suspension and Steering
- ASE A5: Brakes certification test
Timeline
Service Manager
Goodyear
02.2023 - Current
Service Drivve
Automotive Technician
01.2018 - 02.2023
Associate of Science - Automotive Technology
Alfred State