Jeffery Weimer
Queen City Business Systems
Grantsville,MD
27
years of professional experience
Experienced Service Manager with strengths in customer service, team leadership, technical troubleshooting, and service scheduling. Known for resolving escalated issues, streamlining workflows, and improving technician productivity.
Work History
Service Manager
4 Years 6 Months- Resolved escalated client issues with clear communication and consistent follow-through.
- Coordinated service schedules and prioritized technician assignments to maintain timely customer support.
- Improved workflow efficiency by streamlining repair intake and dispatch processes.
- Monitored service tickets to ensure accurate documentation and prompt closure.
- Troubleshoot Customer Networks, and office Equipment
- Order supplies and Merchandise ie. copiers and parts.
- Received and shipped supplies.
- set up office equipment and coordinate installation.
- Resolved customer complaints in a professional and a timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Quality Assurance Analyst
2 Years 2 Months- Executed regression testing to identify defects before release cycles.
- Led test case development to validate software functionality against requirements.
- Reviewed product specifications to ensure accurate QA coverage.
- Documented and tracked defects through resolution using issue management systems.
- Refined QA processes to improve consistency and reduce rework.
- Mentored team members on testing standards and defect reporting.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Education
Associate of Science - Criminal Justice
Skills
Customer engagement
Quality assurance
Inventory management
Documentation
Service scheduling
Technical support
Operational accountability
Problem-solving
Critical thinking
Performance improvement
Integrity in service
Employee supervision
Service reporting
Service operations
Multitasking
Technician dispatch
Work prioritization
Service records
Target achievement
Equipment diagnostics
Service enhancement
Trustworthy and honest
Reliable and responsible
MS office
Inventory procurement
Supply ordering
Timeline
Service Manager
Queen City Business Systems
04.2022 - CurrentRead More
Quality Assurance Analyst
Cyber Rep
09.1999 - 11.2001Read More
Allegany College of Maryland
Associate of Science from Criminal Justice
Read More