Cory Allen
Mt. Vernon,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
New York Sport Clubs
01.2019 - Current
- Maintain a culture of compassion, caring and safety to help ensure a positive experience for every member.
- Provided training and support to onboarding employees.
- Completed open/closing walk through and checklist.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Attend and solve any equipment issues that the members experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized Gym environment to enhance the customer experience.
Courtesy Driver/Service Valet
Mercedes Benz of New Rochelle
11.2022 - 03.2023
- Checking in customers for scheduled appointment and walk ins.
- Collaborated with manufacturers, to take care of service issues like replenishing fluids, wiper replacements, system issues on the MBUX dashboard and tire maintenance.
- Pick-up and drop-off of customers who had limited transportation options.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Provided expert advice on car maintenance practices, helping customers extend the lifespan of their vehicles and minimize repair costs.
Membership Associate
Sunningdale Country Club
03.2019 - 03.2021
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled multiple diet orders to meet individual nutritional requirements, and ensure members safety and regulatory compliance.
- Provided elite level club experience to members by cultivating first class service and hospitality.
- Planned and executed of all site tournaments including but not limited to scoping of landscape, assessing level of course difficulty and reporting real time field conditions to club and members.
- Routinely scheduled maintenance on club carts and groundskeeping tools.
- Maintained detailed records of outreach efforts such as email correspondence or phone calls made to potential members.
- Established strong relationships with key stakeholders within the organization, collaborating effectively to achieve shared goals related to membership growth and retention.
Package Handler
UPS
02.2018 - 02.2019
- Output specified yields to reach package distribution quota per day.
- Compliant with building OSHA and CPR to support building 100% employee compliance.
- Performed package loading and unloading duties.
Waiter
Whitby Castle
08.2016 - 11.2017
- Reduced risk of foodborne illnesses through diligent monitoring and enforcement of proper sanitation practices.
- Demonstrated customer first value system through interaction with customers as they enter facilities and providing them with quality service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Communicated with kitchen staff to enable accurate food preparation.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waiter
New York Athletic Club
08.2013 - 08.2016
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Gained extensive knowledge on how to navigate the restaurants software solution.
- Led set up and tear down activities for large parties of up to 500 people
- Communicated multiple orders to kitchen staff while maintaining the flow of events.
- Provided input on room décor, table placement, staging, etc.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
Certified Personal Trainer (CPT) -
National Academy of Sports Medicine Athletics
Mt. Vernon, NYWestchester Community College
Mt. Vernon, NY2017
Keystone College
La Plume, PA2013
High School Diploma -
Cardinal Spellman High School
The Bronx, United States2012
Skills
- Restaurant technology solutions/software
- Food prep and handling
- Office suite proficient
- Customer service
- Scheduling
- Cross-Contamination Prevention
- Food Safety Training
- Foodborne illness prevention
- Multitasking
- Time Management
- Organizational Skills
Certification
- CPT - Certified Personal Trainer
Timeline
Courtesy Driver/Service Valet
Mercedes Benz of New Rochelle
11.2022 - 03.2023
Membership Associate
Sunningdale Country Club
03.2019 - 03.2021
Assistant Manager
New York Sport Clubs
01.2019 - Current
Package Handler
UPS
02.2018 - 02.2019
Waiter
Whitby Castle
08.2016 - 11.2017
Waiter
New York Athletic Club
08.2013 - 08.2016
Certified Personal Trainer (CPT) -
National Academy of Sports Medicine Athletics
Westchester Community College
Keystone College
High School Diploma -
Cardinal Spellman High School
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