Cory Berger

• Answered inbound customer service calls to assist with questions, concerns or problems.
• Leveraged scripts and other resources to answer questions and direct to appropriate resources.
• Interpreted, audited and reconciled reports for accuracy or completeness.
• Developed understanding of client's business and supported procedures and adherence to service agreements.

owend and opperated Roadside Company. Made sure my customer got to where they needed in a safe and timely manner. We offered lock outs, tire changes to towing.

• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.

• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.\]

• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Assisted in development of procedures and policies to maintain peace and order in facility.
• Completed intake paperwork, fingerprints, and searches.

• Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
• Followed protocols to enhance protection and maintain safe work environment.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Performed visual and functional inspection of components to determine quality and identify defects.

• Worked different stations to provide optimal coverage and meet production goals.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Operated production machinery safely to reduce workplace accidents.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Set controls to adjust speed, feed rate and blade tensions.
• Monitored and inspected sawing machine operations to detect any malfunctions.
• Completed special cuts, grooves and bevels to produce desired looks.
• Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
• Set up and powered saws to cut, slot, groove, miter and trim metallic and non-metallic workpieces according to specifications.

• Inspected incoming and outgoing materials for accuracy and quality.
• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Performed visual inspections and non-destructive tests where appropriate.

• Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
• Followed protocols to enhance protection and maintain safe work environment.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Performed visual and functional inspection of components to determine quality and identify defects.
• Assisted quality assurance by inspecting items and removing defective parts.