Cory Bloom
Midland
Summary
Seasoned Service Manager bringing 8 years of service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
10
10
years of professional experience
Work History
Service Manager
Bubbas 33
02.2019 - 12.2023
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Analyzed service reports to identify areas of improvement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Met with customers to discuss service needs and offer available solutions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bar Manager
Italian Village
01.2016 - 02.2019
- Mentored and trained staff members to ensure exceptional customer service standards.
- Increased revenue with creative marketing initiatives and promotional events.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Bar Manager
Triple Threat
01.2014 - 03.2015
- Mentored and trained staff members to ensure exceptional customer service standards.
- Increased revenue with creative marketing initiatives and promotional events.
Education
No Degree - General Studies
Midland College
Midland, TXHigh School Diploma -
Lee High School
Midland, TX05.1992
Skills
- Coaching and Mentoring
- Cost Estimates
- Financial Controls
- Process Optimization
Timeline
Service Manager
Bubbas 33
02.2019 - 12.2023
Bar Manager
Italian Village
01.2016 - 02.2019
Bar Manager
Triple Threat
01.2014 - 03.2015
No Degree - General Studies
Midland College
High School Diploma -
Lee High School
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