Cory Brocklehurst
Holly,MI
Summary
Results-driven professional with proven expertise in team leadership, technical troubleshooting, and customer service management. Committed to enhancing workplace safety and optimizing team efficiency in service operations.
Overview
40
40
years of professional experience
Work History
PPG Service Manager for the GM Team
PPG
Troy, MI
05.2024 - 05.2025
- Managed daily service operations to ensure customer satisfaction and efficient workflow.
- Assisted in training staff on product knowledge and customer service best practices.
- Coordinated with cross-functional teams to resolve customer issues promptly.
- Developed and maintained service schedules to optimize team efficiency.
- Managed service reps in the pretreatment areas for PPG supplied GM plants.
- Met with customers to discuss service needs and offer available solutions.
Site Manager
PPG
Sterling Heights
01.2013 - 04.2024
- Oversaw site operations, ensuring adherence to safety regulations and operational standards.
- Coordinated project schedules, optimizing resource allocation to enhance efficiency and productivity.
- Implemented process improvements, reducing downtime and increasing workflow effectiveness across teams.
- Trained and mentored staff on best practices, fostering a culture of continuous improvement and safety awareness.
- Launched New Shap North and South
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
Site Manager
PPG
Marysville, OH Honda
01.2010 - 01.2013
- Conducted regular inspections to maintain compliance with company policies and regulatory requirements.
- Facilitated communication between departments, enhancing collaboration and streamlining project execution.
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives for operational excellence.
- Developed action plans addressing site challenges, successfully aligning team objectives with organizational goals.
Phosphate Ecoat Service Rep- Site Manager
PPG
GM Lake Orion GM Buick City
06.1985 - 01.2010
- Managed customer inquiries and provided solutions to enhance service satisfaction.
- Assisted in processing orders and coordinating shipments for timely delivery.
- Developed knowledge of PPG products to offer informed recommendations to clients.
- Trained new staff on customer service protocols and system navigation.
- Extensive phosphate and ecoat service at both facilities through this period.
- Took over as Site Manager had a team of 21 employees performed engineering support and service reps.
Education
High School Diploma -
Livonia Stevenson
Livonia, MI06-1983
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Customer service management
- Conflict resolution
- Workplace safety
- Technical troubleshooting
- Technical support
- Mechanical diagnostics
Timeline
PPG Service Manager for the GM Team
PPG
05.2024 - 05.2025
Site Manager
PPG
01.2013 - 04.2024
Site Manager
PPG
01.2010 - 01.2013
Phosphate Ecoat Service Rep- Site Manager
PPG
06.1985 - 01.2010
High School Diploma -
Livonia Stevenson