Cory Brown
Jackson
Summary
Dynamic sales leader with a proven track record at Lowe's, excelling in customer service and team management. Enhanced sales revenue through strategic promotions and effective inventory management. Recognized for fostering strong client relationships and implementing performance improvement initiatives, driving growth and operational efficiency in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Pro/Lumber Department Supervisor
Lowes
05.2021 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
Sales Manager
Loves Furniture
08.2020 - 12.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Assistant Sales Manager
Art Van Furniture
01.2016 - 03.2020
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Facilitated business by implementing practical networking techniques.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Representative
Art Van Furniture
07.2011 - 01.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Identified and tapped into new markets, significantly expanding customer base.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Arts - Cyber Operations of Defense And Forensics
University of Arizona
Tucson, AZ08-2026
Associate of Applied Science - Cyber Security
University of Phoenix
Phoenix, AZ04-2023
High School Diploma -
Albion Senior High School
Albion, MI08-2006
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Staff supervision
- Inventory management
- Performance improvement
- Workflow optimization
- Sales strategies
- Growth planning
- Reasoning
- Sales growth
Accomplishments
Increasing the contractor business from 18 percent of the stores volume to 30 percent.
Maintaining margin of 25 percent in the furniture industry.
Maintained 300 business accounts and cultivated teams with multiple million dollar sales representative for Lowes, Loves, and Art Van Furniture.
Timeline
Pro/Lumber Department Supervisor
Lowes
05.2021 - Current
Sales Manager
Loves Furniture
08.2020 - 12.2020
Assistant Sales Manager
Art Van Furniture
01.2016 - 03.2020
Sales Representative
Art Van Furniture
07.2011 - 01.2016
Bachelor of Arts - Cyber Operations of Defense And Forensics
University of Arizona
Associate of Applied Science - Cyber Security
University of Phoenix
High School Diploma -
Albion Senior High School
Similar Profiles
Adriana HaasAdriana Haas
Customer Service Associate at LowesCustomer Service Associate at Lowes
Lillian KingstonLillian Kingston
Delivery coordinator/ Fulfillment at LowesDelivery coordinator/ Fulfillment at Lowes
Shadero FrostShadero Frost
Customer Service Representative at LowesCustomer Service Representative at Lowes