Assunta (Susan) McCurrach
Stony Point,NY
Summary
Enterprising Pro Sales supervisor successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
22
22
years of professional experience
Work History
Pro/Tool Rental Department Supervisor
The Home Depot
Nanuet, NY
09.2017 - Current
- Managed team of 5 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Promoted culture focused on encouraging staff to develop skills and abilities.
Pro Department Supervisor
The Home Depot Store 1217
West Nyack, NY
09.2011 - 09.2017
- Managed team of 2 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Expeditor
The Home Depot 1284
Harriman, NY
04.2008 - 05.2011
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Receiving/RTV Clerk
The Home Depot
Mahwah, NY
01.2004 - 01.2007
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Sales Associate Specialist
The Home Depot
West Nyack, NY
09.2000 - 01.2004
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Supported loss prevention goals by monitoring shopper behavior.
Expeditor
The Home Depot
Mahwah, NJ
01.2007 - 03.2008
- Maintained responsibility for customer issues and provided end-to-end resolution using available resources.
- Worked with customers and department heads to facilitate flow of materials to and from job sites and departments.
- Generated solutions to customer issues, vendor errors and budget limitations.
- Coordinated with customers and installers to schedule and execute install projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science - Business Administration And Management
Manhattan College
The Bronx, NY05.1986
High School Diploma -
North Rockland High School
Thiells, NY06.1982
Skills
- Customer Loyalty
- Scheduling and Coordinating
- Handling Complaints and Inquiries
- Customer Service
- Retail Management
- Effective Selling Techniques
Timeline
Pro/Tool Rental Department Supervisor
The Home Depot
09.2017 - Current
Pro Department Supervisor
The Home Depot Store 1217
09.2011 - 09.2017
Expeditor
The Home Depot 1284
04.2008 - 05.2011
Expeditor
The Home Depot
01.2007 - 03.2008
Receiving/RTV Clerk
The Home Depot
01.2004 - 01.2007
Sales Associate Specialist
The Home Depot
09.2000 - 01.2004
Bachelor of Science - Business Administration And Management
Manhattan College
High School Diploma -
North Rockland High School
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