James Jordan
Newark,DE
Summary
Driven leader with a proven track record at The Home Depot Inc, enhancing team performance and customer satisfaction through innovative training and growth planning. Skilled in problem-solving and interactive communication, adept at driving sales and operational efficiency. Achieved significant improvements in employee development and customer relations, demonstrating a results-oriented approach with a blend of hard and soft skills.
Overview
24
24
years of professional experience
Work History
Pro/Tool Rental Department Supervisor
The Home Depot Inc
09.2021 - 01.2024
- Built relationships with current customers to maintain goodwill and gain additional business.
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
- Trained new employees on overall company and department-specific policies and procedures.
- Provided sales feedback to management to address concerns in sales reports.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Paint Department Supervisor
The Home Depot Inc
09.2017 - 09.2021
- Managed daily operations of the paint department, ensuring a well-organized and efficient workspace.
- Maintained up-to-date knowledge of industry trends, sharing insights with team members to better serve customers'' needs.
- Facilitated cross-training opportunities among staff members, enabling greater flexibility in task assignments during peak times or absences.
- Improved paint department efficiency by streamlining inventory management and ordering processes.
- Enhanced customer satisfaction with expert color matching and product recommendations.
- Trained newly hired sales team in upselling techniques.
Plumbing Supervisor
The Home Depot Inc
03.2013 - 09.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
Seafood Department Manager
Pathmark
03.2000 - 03.2013
- Managed inventory levels efficiently by conducting regular stock checks and placing timely orders with suppliers.
- Enhanced customer satisfaction by providing knowledgeable assistance and personalized recommendations for seafood selections.
- Maintained high-quality standards by ensuring proper storage, temperature control, and handling of seafood products.
- Developed a well-trained team by conducting regular training sessions on seafood knowledge, safety, and customer service skills.
- Wrapped, weighed, labeled and priced cuts of seafood.
Education
High School Diploma -
Concord High School
Staten Island, United States1996
Skills
- Interactive Communication Skills
- Leadership Competency
- Growth planning
- Problem-solving
- Customer Relations
- Sales expertise
- POS Software
- Time management abilities
- Multitasking and Prioritizing
- Effective Communication
- Goals and performance
- Adaptable to Changing Demands
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Pro/Tool Rental Department Supervisor
The Home Depot Inc
09.2021 - 01.2024
Paint Department Supervisor
The Home Depot Inc
09.2017 - 09.2021
Plumbing Supervisor
The Home Depot Inc
03.2013 - 09.2017
Seafood Department Manager
Pathmark
03.2000 - 03.2013
High School Diploma -
Concord High School