Cory Goodman
Nashville,USA
Summary
Experienced Technical Asset with a strong background in IT. Started as an intern and quickly progressed to become the head Bench Tech. Demonstrated excellent problem-solving skills and the ability to effectively communicate with clients. Transitioned to Helpdesk Engineer for a few years and eventually to the role of Field Engineer and successfully managed various projects. Took the initiative to offer myself for the Project Management role within the company when the position opened up, resulting in improved project turnaround time and accuracy. Highly creative in designing processes and workflows. Moved to a Technical Account Manager position in early 2024 to assist the sales team with faster turn around time on technical issues for clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Nashville Computer
01.2024 - Current
- Collaborate with sales team for client technical questions and assisted with coming up with game plans to address higher level issues.
- Reduced response time for technical inquiries with efficient communication channels and teamwork.
- Attend and assist sales team with Technical Business Reviews with all clients to go over problem areas and where to improve.
- Perform onsite technical assessment to help plan for new client prospects for quoting new hardware and address site pain points.
Project Manager
Nashville Computer
11.2020 - 12.2023
- Established Project Manager position from scratch.
- Worked through all common projects such as Server Migrations, E-mail Migrations, Site Moves, and other common projects to streamline workflows across departments.
- Designed Ticket Templates in Autotask PSA Project Modules.
- Conduct Weekly Meetings Internally for Documentation Improvement Standards, Onboarding and Onboarding Standards, and Client Site Deployment standards.
- Conduct Weekly Project Meetings to Update portion of leadership team on current active projects and statuses.
Field Networking Engineer
Nashville Computer
01.2016 - 11.2020
- Worked with Server 2003 - 2022 and Windows XP - 11 operating systems
- Completed Server Migrations and Migrated Active Directory Structure
- File and Software Server Migrations
- Worked with SonicWALL, Sophos, Palo Alto, Zyxel, Watchguard, Fortinet, and Untangle Firewalls
- Worked with Netgear, Meraki, Unifi, and Araknis switches and access point troubleshooting and implementations
- Have worked with multiple site vLAN deployments mostly for Unifi, Araknis, and Netgear deployments
- Worked with MPLS and Site to Site VPN Deployments
- Multiple Onsite Deployments of assorted hardware
Helpdesk Engineer
Nashville Computer
11.2013 - 01.2016
- Handled incoming calls for Remote Issue Troubleshooting
- Worked with down sites to assist with getting them back online by troubleshooting ISP, Switch, and Firewall connections
- Handled remote virus troubleshooting
- Built Touch Screen Kiosks to be shipped to Jails
- Setup Kodak Scanners
- Handled New Computer Buildups for Home and Business Clients
- Worked on Firewall Buildups to be installed onsite by Field Techs
Lead Bench Technician
Nashville Computer
01.2011 - 11.2013
- Handled all incoming jobs for computers being brought into our oce
- Wiped and reloaded computers
- Handled Virus Cleanup
- New Computer Buildups
- Computer Hardware Troubleshooting
- Printer Hardware Troubleshooting
Buildup Intern
Nashville Computer
05.2010 - 12.2010
- Assisted with in house custom computer buildups
- Assisted with virus scans on computers brought in from home and business clients
Education
Computer Technology Associates Degree (Incomplete) - Computer Technology
Nashville State Community College
Nashville, TN12.2013
High School Diploma -
Creek Wood High School
Charlotte, TN07.2010
Skills
- Client Communication and Troubleshooting
- Sophos Firewall
- Palo Alto, SonicWALL, and Watchguard Firewalls Experience
- Autotask, Connectwise, and Kaseya BMS Experience
- DattoRMM and Kaseya VSA Experience
- IT Glue Documentation
- Switch Configuration Experience with Unifi, Netgear, and Araknis
- Wireless Access Point Configuration Experience with Unifi and Araknis
Certification
CompTIA Project+
Azure AZ-900
Teams MS-700
Timeline
Technical Account Manager
Nashville Computer
01.2024 - Current
Project Manager
Nashville Computer
11.2020 - 12.2023
Field Networking Engineer
Nashville Computer
01.2016 - 11.2020
Helpdesk Engineer
Nashville Computer
11.2013 - 01.2016
Lead Bench Technician
Nashville Computer
01.2011 - 11.2013
Buildup Intern
Nashville Computer
05.2010 - 12.2010
Computer Technology Associates Degree (Incomplete) - Computer Technology
Nashville State Community College
High School Diploma -
Creek Wood High School
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