Cory Hughes
Pearl,MS
Summary
Customer Service Representative who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Retail Sales Associate with more than nine years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Aetna
Hartford, CT
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reviewed Number patient cases and insurance coverage information per week.
Customer Service Associate
Kroger
04.2009 - Current
- Assisted customers with food selection, inquiries, and order customization requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Alerted customers to upcoming sales events and promotions
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Directed calls to appropriate individuals and departments
- Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Call Center Agent
Alorica
12.2021 - 05.2023
- Provides exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Helped many customers daily with positive energy and focused on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response
- Recommended products to customers, thoroughly explaining details
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Resolved over one hundred customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
Behavioral Health Associate
Millcreek Of Magee
10.2018 - 09.2021
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Completed documentation for every incident and forwarded to correct personnel for review
- Facilitated on-site activities, support groups and outings for clients
- Performed client intake procedures according to internal standards for new admissions
- Observed and monitored client behavior and responses to treatment
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Education
Master of Arts - Psychology
Capella University
Minneapolis, MN06.2023
Bachelor of Arts - Psychology
University of Mississippi
University, MS05.2018
Associate of Arts - General Studies
Hinds Community College
Raymond, MS12.2014
High School Diploma -
Morton High School
Morton, MS05.2005
Skills
- Employee relations
- Credit card transactions
- Creative problem solver
- People-oriented
- Exceptional communication skills
Timeline
Customer Service Representative
Aetna
07.2023 - Current
Call Center Agent
Alorica
12.2021 - 05.2023
Behavioral Health Associate
Millcreek Of Magee
10.2018 - 09.2021
Customer Service Associate
Kroger
04.2009 - Current
Master of Arts - Psychology
Capella University
Bachelor of Arts - Psychology
University of Mississippi
Associate of Arts - General Studies
Hinds Community College
High School Diploma -
Morton High School