Cory MAILLET
Leominster,MA
Summary
Dynamic Carwash Manager at Classic Carwash and Oil Change, skilled in operations management and staff training. Enhanced customer satisfaction through process improvements and effective inventory monitoring. Leveraged expertise in car wash chemicals to optimize service quality, resulting in a significant reduction in wait times and fostering strong customer relationships.
Overview
9
9
years of professional experience
Work History
Carwash Manager
Classic Carwash and Oil Change
Leominster, MA
07.2017 - Current
- Supervised daily operations to ensure quality service and customer satisfaction.
- Trained staff on efficient car wash techniques and safety protocols.
- Managed inventory levels, ensuring availability of cleaning supplies and equipment.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Conducted regular inspections of equipment to maintain optimal performance standards.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Analyzed service metrics to identify trends and drive strategic enhancements in operations.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
Education
GED -
Leominster High School
Leominster, MA11-2009
Skills
- Staff training and development
- Operations management
- Sales and marketing
- Employee scheduling
- Car wash chemicals expertise
- Customer service
- Customer Service-oriented
- Chemical handling
- Inventory monitoring
- Sales and upselling
- Time management and prioritization
- Maintenance and repair
Timeline
Carwash Manager
Classic Carwash and Oil Change
07.2017 - Current
GED -
Leominster High School