Cory Mathews Jr.
Kissimmee
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities as an HVAC apprentice to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dietary Aide
Good Samaritan Society
Kissimmee, FL
02.2025 - Current
- Assisted in meal preparation, ensuring adherence to dietary guidelines and resident preferences.
- Delivered meals to residents promptly, maintaining a clean and organized dining environment.
- Collaborated with kitchen staff to streamline food service processes and enhance efficiency.
- Monitored inventory levels of food supplies, reporting shortages to management for timely replenishment.
- Supported nutritional assessments by recording resident dietary needs and preferences accurately.
- Trained new staff on food safety practices and proper kitchen protocols to ensure compliance.
- Implemented feedback from residents to improve meal offerings and enhance overall satisfaction.
- Participated in team meetings to discuss operational improvements and address resident concerns effectively.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Sales Associate
Burlington
Kissimmee, FL
10.2023 - 01.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Team Associate
Crumbl Cookies
Winter Haven, FL
06.2020 - 01.2022
- Continuously checked products for quality assurance according to strict guidelines.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Resolved issues quickly to maintain productivity goals.
- Learned all required tasks quickly to maximize performance.
Server
Golden Krust Caribbean Restaurant
Kissimmee, FL
05.2018 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Certification - HVAC Installation And Repair
Florida Technical College
Kissimmee10-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Analytical problem-solving
- Time Management
- Excellent people skills
- Excellent in Word, Outlook, PowerPoint, and Excel
- Safety Protocols
- Electrical Troubleshooting
- Hand and power tools
Accomplishments
- Collaborated with the class team in the development of an A/C unit residential system to establish good result on repairmen.
Certification
- Certified NCCER
- OSHA-10
Languages
Spanish
Limited Working
Timeline
Dietary Aide
Good Samaritan Society
02.2025 - Current
Sales Associate
Burlington
10.2023 - 01.2024
Team Associate
Crumbl Cookies
06.2020 - 01.2022
Server
Golden Krust Caribbean Restaurant
05.2018 - 12.2018
Certification - HVAC Installation And Repair
Florida Technical College