Cory Pimentel
West Warwick,RI
Summary
Dynamic entrepreneur with a proven track record at Penske Automotive, excelling in strategic thinking and customer relations. Successfully launched CJP Auto Detailing LLC, enhancing brand visibility and achieving high customer satisfaction through innovative marketing and operational efficiency. Skilled in financial oversight and team development, driving revenue growth and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Entrepreneur
CJP Auto Detailing LLC
North Kingstown, RI
01.2019 - Current
- Developed and implemented efficient detailing processes to enhance service delivery.
- Managed customer relations, ensuring high satisfaction through personalized service experiences.
- Trained new staff on safe handling of detailing equipment and products.
- Oversaw inventory management, optimizing stock levels for detailing supplies.
- Created marketing strategies to attract new clients and retain existing ones.
- Analyzed customer feedback to refine services and improve overall quality.
- Established partnerships with local businesses to expand client base and increase visibility.
- Led team meetings to align goals, share best practices, and foster collaboration among staff.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Secured significant venture capital funding, pitching to investors with compelling business plan and growth strategy.
- Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.
- Optimized website for search engines, increasing organic traffic with strategic keyword usage and content creation.
- Improved inventory management, utilizing advanced tracking systems to maintain optimal stock levels and reduce overstock issues.
- Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
- Streamlined business operations to improve efficiency, implementing cloud-based tools for better team collaboration.
- Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
Manager
Penske Automotive
Warwick, RI
01.2013 - 2022
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Developed and implemented process improvements to enhance workflow efficiency across departments.
- Managed team performance, providing coaching and feedback to foster professional growth.
- Analyzed operational data to identify trends and drive strategic decision-making initiatives.
- Established training programs for new employees, enhancing onboarding experience and retention rates.
- Implemented inventory management systems, reducing excess stock and improving turnover rates.
- Led initiatives to enhance customer satisfaction through improved service delivery standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
Associate of Science - Criminal Justice
Community College of Rhode Island
Warwick, RI2016
Skills
- Goal setting
- Entrepreneurial personality
- Strategic thinking
- Customer relations
- Team development
- Innovative mindset
- Team bonding
- Brand building
- Business planning
- Operational planning
- Customer acquisition
- Cultural development
- Revenue generation
- Financial oversight
- Policy development
- Risk mitigation
- Personnel management
- Program coordination
- Teamwork and collaboration
- Decision-making
- Team leadership
- Relationship building
- Business development
- Business leadership
Timeline
Entrepreneur
CJP Auto Detailing LLC
01.2019 - Current
Manager
Penske Automotive
01.2013 - 2022
Associate of Science - Criminal Justice
Community College of Rhode Island