CORY RARDIN
Reynoldsburg
Summary
Dynamic hospitality professional with experience at Hilton Hotels Corporation, excelling in guest relations and reservation management. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Multilingual with strong administrative support skills, adept at maintaining room availability and optimizing operational efficiency. Committed to delivering exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Hilton Hotels Corporation
Columbus, OH
05.2016 - 05.2025
- Greeted guests warmly and efficiently checked in/out visitors using hotel management software.
- Managed reservation system, ensuring accurate booking details and guest preferences were maintained.
- Addressed guest inquiries promptly, resolving issues to enhance overall satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to ensure room readiness for arrivals.
Crew Member/Manager
Wendy's
Columbus Ohio
01.2011 - 05.2025
- Supervised daily operations to ensure efficient service delivery and adherence to company standards.
- Trained new crew members on operational procedures and customer service techniques.
- Coordinated shifts and managed staff schedules to optimize workforce efficiency.
- Implemented inventory management practices to maintain stock levels and reduce waste.
Ramp Agent
Delta Air Lines, Inc
Columbus, OH
10.2019 - 10.2020
- Loaded and unloaded baggage, ensuring timely processing for flights.
- Operated ground support equipment to facilitate aircraft handling.
- Conducted safety checks on loading equipment before use.
- Communicated effectively with team members to coordinate flight operations.
Education
No Degree - Human Resources Training
Western Governors University
Salt Lake City, UTNo Degree - Human Resources Development
San Antonio College
San Antonio, TX04.2026
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH05.2014
Skills
- Reservation management
- Professional appearance
- Multilingual proficiency
- Microsoft office
- Guest relations
- Property management systems
- Room availability
- Customer service
- Teamwork and collaboration
- Computer skills
- Hospitality services
- Problem-solving
- Administrative support
- Detail-oriented
Certification
CPR CERTIFIED
OHIO TRAUMA TRIAGE
OHIO RESCUE TASK FORCE
PEP CHECK IN CERTIFICATION
ONQ CHECK IN CERTIFICATION
DEICING CERTIFIED
Languages
Spanish
Professional Working
English
Native or Bilingual
French
Professional Working
Japanese
Professional Working
German
Limited Working
Timeline
Ramp Agent
Delta Air Lines, Inc
10.2019 - 10.2020
Hotel Front Desk Receptionist
Hilton Hotels Corporation
05.2016 - 05.2025
Crew Member/Manager
Wendy's
01.2011 - 05.2025
No Degree - Human Resources Training
Western Governors University
No Degree - Human Resources Development
San Antonio College
High School Diploma -
Reynoldsburg High School